Dostyk Hotel

TERRIBLE - TERRIBLE - i would never ever again stay at this Hotel! The whole story was a true nightmare. Don’t ruin your vacation by having stress at this hotel. The hotel management and staff seems to be not capable to run this hotel and showed to us the highest ignorant and arrogant behavior which I have never seen before. They try to make the Hotel looking nice but they don’t care about their guests at all. Feels like they want only your money but they don’t actually want you as guest. The service is a 0 out of 10. And finally if you have any problem about hotel issues, they kick you out of the hotel, which happened to us. If you want to know what to expect, please read the full story below. I love to travel for business and holidays. I have visited more than 40 countries and hundreds of hotels before. Staying at the Dostyk Hotel in Ulgii, Mongolia, was by far the worst experience I have ever had in a hotel in my whole life! So I can just warn every guest and traveller to not fall into the same trap as we did by the “shiny” hotel pictures and overrated positive ratings on google. Please let me explain in detail the reasons and why you should be warned. First we thought it’s a nice hotel when we saw the nice pictures and good rating on google. We wanted to have a bath tube and more comfort. Therefore we booked the presidential suite for 5 nights, which is the most expensive room at this hotel for 250$ per night. The staff from the reception showed us the room and said this is the room with jacuzzi which fits to our needs and wishes. So finally we booked it. Then the bad surprise started. Day 1: Only Cold water 1. For one full day we had only cold water and the staff tried to solve it with no result. We had to ask a couple of times until they sent a repair service to fix it after one full day. Instead of apologizing to us for the inconvenience, the staff at the reception was annoyed that we asked again to fix it. Unbelievable Then the next incredible event… Day 2 Hotel equipment not working 1. As soon as we then had warm water we tried to use the jacuzzi. And this was so embarrassing. The bath tube / jacuzzi is actually not usable. There is only a 50 liter water boiler in the bathroom which cannot fill the bath tube that it can be used for a bath. As soon as the 50 liter are in the bath-tube you have to wait minimum 20 minutes until the water boiler is filled up again. In this time the water in the bath tube is already cold. So basically one of the reasons to choose this hotel with the jacuzzi was not workable. Which was so disappointing especially because the hotel staff and management do know exactly that they use the jacuzzi just for their marketing pictures and actually deceive their customers. After this case, which happened on the second day we asked the staff to talk directly to the hotel manager. She was in the building but told her staff said that she is not available to talk to us. - And we are talking about a sma

Do NOT go there in your life.. ZERO service mind and overpriced. I had terrible, terrible, terrible and stressful experiences with this hotel… 1. In presidential suite, there ‘is’ a jacuzzi. However, as the water boiler works for only 50liters at one time, it cannot afford to fill up the jacuzzi with constant hot water. If you want to fill it up, you should wait min. 20mins until the boiler heats up the new water in the tank. That means the filled water in jacuzzi will be cold. In fact, nobody can use it, only if you can have if you like to have iced cold water bath. 2. Boiler didn’t work on our first check-in date and it was fixed after 24 hours. During that time, we only had iced cold water. Even worse, we had to follow up and re-ask for repair as the staffs rotated. 3. As told in above, staffs in this hotel don’t communicate each other, in case we have an issue, it made a delay to be fixed. 4. The description of the room in the website is different in real. They don’t have air conditional and minibar in the room. Technically, as jacuzzi doesn’t work, I can say it is also not included. 5. They don’t ask if we need a room cleaning service / additional towels until we check out. FYI, we booked for 5 nights. 6. Out of all the above, their response was, without apologizing about inconveniences : if you don’t like our hotel, please leave. 7. We asked to meet the hotel manager, even she was in the hotel building (the staff went to downstairs for getting her approval, confirmation when we had a talk about the issues what we had), she told her staff that she is not available for 2 hours. We said we can wait, but she didn’t show up until we checked out…