Best Western Crystal Palace Hotel

Across the street from porta nuova stazione Perfect for who is travelling by train and staying only one / 2 nights Also 5- 15 mins walk from most of the major attractions Service was good , room was big with a jacuzzi , clean . Zero complaints .

就在火車站旁，出行很方便。 房間小，床小，淋浴間小，將就一晚還行

訂的豪華房，是酒店閣樓。浴缸上方沒有花灑有個橫樑，不小心就會碰到。有點奇怪的設計。馬桶🚽和馬桶圈不配套，坐着會移位，建議更換吧。

Mi sono trovato benissimo sia per la eccezionale cortesia del personale che per la pulizia. Grazie

房間面積充裕，床鋪乾淨， 洗手間的衞生也好。 服務也不錯， 很有速度。 早餐雖然種類不多，但口味都不錯。

My experience at this property was unfortunately disappointing for two major reasons. The first was the distasteful attitude with which I was treated by the swing shift front desk agent. We had an issue in which I had already reserved a room for 4 guests, 1 king bed and 1 queen in the family suite. For some reason my 2 sons were not in the system and while I expressed my concerns to the agent the tone she used was threatening saying I had to pay 60 euros a night per person for these extra two people. While I was clearly dissapointed, I had no problem paying, it was just the way she treated me that relayed a distasteful service. Not only that but the of the 2 beds I had reserved the queen was not an actual bed but a pull out couch. This was not what ******* promoted only further adding to my disappointment. Lastly the heating in the room was extremely high and despite many requests to lower it for the 3 nights I stayed there, they came to no avail and thus left my family unable to sleep well. The hotels saving grace comes in the amazing service provided to us by Mari the wait staff at the breakfast station. She was always bright and cheery and made sure our days started out in the best way possible. I must also mention that the breakfast was actually extremely well set up and very enjoyable. As a family of hoteliers from Las Vegas we take service extremely seriously and hope that they take these comments into consideration to better the property as a whole.

Our room was extremely cold (stayed in December) which is why I've rated the comfort low but other than that the hotel was fine.

Nice hotel with friendly staff. Breakfast was varied with good food. Conveniently located next to Porta Nuova station. Unfortunately the sound insulation between the rooms isn’t very good. I was woken up each morning at 4:45 by the next room having a bath. The area around the hotel is quite unpleasant at night, such that you don’t want to go out. Groups of men hanging around drinking/doing *****.