Melhores hotéis 5 estrelas em Tunis

Good good good good good good good good Good Good Good good good Good

Marwan, dorsaf, marwa and mainly Walid the security man made my stay perfect and very beautiful. I enjoyed how great this hotel and facilities are

The rooms are large, beautiful, ok in a little hilllot style, beautiful bathrooms. The girl with the reception is very nice, I don't understand these criticisms. Most of all about the price. Of course we are not in George V in Paris, but we pay 15 times less!

Upon my initial check-in at the hotel, I was met with a reception that I found to be disappointing and quite cold, which was uncharacteristic of the 4 or 5-star reputation the establishment is known for. The service staff at the front desk failed to deliver the warm welcome and professional service that one would typically anticipate from a hotel of such high standing. In spite of the initial letdown, the hotel quickly turned the situation around and demonstrated impeccable damage control and service recovery, following a letter of complaint I sent to the management expressing my dissatisfaction. I must particularly commend the hotel's Operations Manager and Room Supervisor, who provided highly accommodating and service-oriented attention. Their efforts transformed my initial reservations into a positive outlook towards the hotel. I am grateful for their exceptional service orientation and would recommend this hotel to others based on this stellar recovery.

COMME CHAQUE ANNEE J'AI RESERVE LE 10 AOUT PAR TELEPHONE UNE SUITE POUR LES 10 ET 11 SEPTEMBRE, PRIX ANNONCE ET CONFIRME 452 DINARS. LE 10 SEPTEMBRE BON ACCEUIL A LA RECPTION, JE ME FAIS CONFIRMER LE PRIX DE MON SEJOUR AVANT DE DONNER MA CARTE, 452 DINARS, OK JE REGLE. SUITE CORRECTE MAIS SURPRISE LE SOIR EN RENTRANT PAS DE TELEVISION. LE 11 A 8H JE SIGNALE LE PROBLEME A LA RECEPTION QUI M”ENVOIE IMMEDIATEMENT LA MAINTENACE QUI S'AFFAIRERA JUSQU'A 14H45 POUR TROUVER LA PANNE ; SAUF QUE LORSQUE J'AI ALLUME LA TELE POUR REGARDER LES INFOS? NOUVELLE PANNE QUE J'AI IMMEDIATEMENT SIGNALE TOUT EN DEMANDANT DE NE PLUS INTERVENIR CAR JE VOULAIS ENFIN PROFITER DE MA SUITE. LE 12 AU MATIN JE RENDS MA CLE ET ME FAIS INTERPELLER PAR 1 RECEPTIONNISTE QUI ME DIT QUE JE N'AI PAYE QU'UNE NUIT : JE LUI DIS DE REVOIR SA COPIE ET ME RENDS AU PARKING POUR RECUPERER MA VOITURE : SURPRISE UNE ESCOUADE D'EMPLOYES ME BARRE LE PASSAGE POUR M'EMPECHER DE SORTIR ET ME RECLAME A NOUVEAU DE REPAYER 452 TUN. FURIEUX J'APPELLE L'HOTEL ET DEMANDE A PARLER AU DIRECTEUR (PAS DISPONIBLE) ET ON M'ENVOIE LA RESPONSABLE DE LA RECEPTION AUSSI OBTUE QUE SES COLLABORATEURS. LE FAIT QUE JE LUI PROUVE QUE J'AI REGLE LE PRIX INDIQUE A LA RESERVATION A MON ARRIVEE ET QUE JUSQU'AU CONTRAIRE ON NE PASSE PAS A LA CAISSE TOUS LES JOURS PENDANT LE SEJOUR, QUE J'AI ETE IMPORTUNE PAR LES ANOMALIES DE LA SUITE (REPONSE VOUS N'AVIEZ QU'A DEMANDER A CHANGER DE SUITE) HOTEL 5* ?????? J'AI ETE OBLIGE DE RETOURNER A LA RECEPTION POUR PAYER UNE 2e FOIS AUTREMENT J'ALLAIS LOUPER MON BATEAU. C'EST SUR JE NE REMETTRAIS JAMAIS LES PIEDS DANS CET HOTEL.

Welcome to our exquisite hotel, a perfect blend of modern luxury and traditional charm, designed to provide an exceptional experience for both business and leisure travelers. As you arrive, you will be greeted by the striking contemporary architecture, which sets the tone for your stay. Our hotel offers a variety of spacious and elegantly designed rooms and suites, ensuring comfort and relaxation.

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !

Very comfortable hotel most I like in is it’s rooms and location of the hotel, clean and quiet

The hotel is very new, the equipment is good, the most nice thing is that the hotel staff has no problem in English communication, and the room is automatically upgraded to a suite, giving a big surprise.

It’s hard to find any issues with this hotel and so I’d fully recommend it for anyone wanting to stay in the centre of the city. They arranged a seamless airport transfer which, given the narrow secluded street the hotel is on, makes me wonder if a standard taxi would be able to find it so would also recommend anyone to book through the hotel! Check in was exceptionally friendly and although my room wasn’t ready at my early arrival time I was accommodated well and made to feel welcome while waiting. The interior of the building is amazing, with the different rooms, high ceilings and sense that you’re somewhere full of history and special. The scent throughout is incredible and feels like walking through a spa wherever you are. The courtyard around which the accommodation floors are located is beautiful and could almost be a destination in itself in the city. My room was on the fourth floor and seriously impressive. The size was huge, with a dedicated living area, spacious bedroom, dressing area, separate toilet, large bathroom with twin sinks, plus a bath and walk in shower. The sheer space meant there were a couple of sizeable TVs, lots of reading material, multiple complimentary bottles of water and every amenity you could think of present, including electric socket adapters in the drawers - brilliant. Electric sockets were present at both sides of the bed and there were so many light switches throughout the space to get the mood just right, The bed was massive and provided exceptional sleep quality, despite there being occasional noise from the streets below. The underfloor heating throughout the room added to the cosines and the continuation of the pleasant scent was lovely. The bathroom continued the great vibes having brilliant towels, lovely toiletries, heated towel rails, nice gowns, and so much space. In fact the only complaint I can have about the room is that the shower took a long time to get warm and there weren’t many hangers in the extensive wardrobe space! There is a nice rooftop terrace connected to the restaurant and while it doesn’t offer unobstructed views it’s a good spot to watch the sunset and get a different perspective over the Tunis rooftops. There’s a full bar available and lots of food options, but it is rather fish / seafood heavy which might not suit everyone. Presentation of the dishes is great though with everything well cooked and very tasty. The service from the staff is decent and with the couple of sofas a good spot to relax in the afternoon sun. As a more boutique hotel it was exceptional, in a prime location in the city to be able to walk to a number of key sites, and I’ll certainly be staying again when I’m next in the city.