Villa Las Estrellas

The hotel is located in the best spot of Tulum, in front of the sea and very near to the best restaurants, bars and clubs, during the day and night! The staffs are very friendly, specially Francisco from reception! It’s a good place to relax in front sea with calm and chilly!

Ricarrrdo was awesome. He gave us amazing customer service and made sure we were taken care of. He checked on us frequently and made sure we had an amazing time. He is for the people and always takes care of the customers! He made sure all of our orders were correct and made us excited to be here!

What a hidden gem. The hotel staff is exceptional and provided a wonderful experience. I spent the entirety of my last full day in Tulum lounging on the property at the beach. I received great service from my dedicated waiter, Bernardo and the bar manager, Gustavo. It was the perfect way to end my holiday.

Francisco was super friendly & helpful, I enjoyed my time at Estrellas, I will visit again. The ocean view rooms are the best choice and try the Ceviche at the restaurant. Located just beside Ilios and Bagatele, you will enjoy the walking distance to action.

Beautiful hotel next to the beach. Located on the main hotel ***** with plenty of restaurants, bars and shops. The hotel staff were very nice, from the cleaners to the receptionists and restaurant staff. Special thanks to Cami and Fran who are amazing and super helpful, the heart of the hotel :) Hotel price is of very good value. A return visit for sure. ¡Hasta pronto!

The beach area was beautiful—clean sand, clear water, and a peaceful vibe that made it easy to relax. The staff were friendly and helped us out with renting a scooter and arranging transportation, which was super convenient. If you're looking for a laid-back spot with a great view and a private beach, this place is definitely worth considering. It was just what we needed for a quiet getaway.

The pillows and the service are the best. The beach was clearly blue and no algae at anytime. The pulpo tostada and shrimp tacos are simply the best! Totally worthy. The location is great! You can go for a coffee or an ice cream walking distance.

francisco and augusto were beyond accommodating, they helped us plan our transportation to and from the airport, book our scooter rental and coordinate our activities upon our arrival. the view of the ocean from our room was stunning. the hotel is in a great location close to plenty of restaurants. we had a great time

If you can, do not stay here. Parking staff were friendly and showed us where to park. The roads in tulum are a nightmare. no shoulder, no parking. so that is one of the few positive things i can say is that they have parking. However, it was raining heavily when we arrived, the roof/ceiling is thatched and it definitely leaks. We had 2 rooms and both were leaking. Several leaks in the bathrooms and one of the rooms had leaking over the main bed. not a small leak either, like fill up buckets leaks. You could see they tried to stop the leaks previously because there was black tarp showing on the inside of the roof/ceiling. The air conditioner could not be adjusted and it could not keep up so it was humid in our rooms and not the coolest. After we checked in, the staff wanted copies of all of our IDs/passports including the minor children in the rooms and were pushy about it. But it was all after we were checked in and in the rooms. Then they came to us asking for more and wanting this and that. They wanted to take pictures of everyone ids because the scanner was broken but i feel like the requests and back and forth was not coming from staff but either management and/or owners that were not actually there. Then after confirming a cot for one of the rooms 2 different times with 2 different people prior to arrival and being told there was no charge, they came to us on day 2 wanting additional money for each night the cot was used. The rooms were not the cleanest and smelled "dusty." Staff working there were seemingly friendly but you could tell all the additional requests and hassle we were receiving wasn't coming from them, but coming from either management or owners that weren't there but pulling all the strings. Also, when we booked the room, we had read reviews that the music at the nightclub near it was loud. But oh my goodness, it was as if we were in the nightclub while in our rooms. I am not sure if it was because of the thatched roof or thin walls, but it was SOOOOOO loud until about 1-2am in the morning. Our bathroom window that opened to the street would not lock shut, the lock was painted over. We had to rig it to make it feel a little safer and not like anyone could just climb into our room from the street. Free breakfast is advertised on the booking but definitely not offered unless you ask for it. The bathroom water seems salty when you shower. i am not sure if it is recycled or filtered from the beach or what. but it feels like you are showering with beach water. On the day of check out, check out isn't supposed to be until noon and they cut the water off to the rooms way before noon. Only other positives i can think of, is they have a backup generator if the lights are out and the AC still works. And the beach area in front of the hotel is nice and they have some chairs and stuff available which is nice. But the drinks are expensive at the resort as well. 300 pesos for a mixed drink is what we were told. that is roughly $19 USD and