Hotel Blanco Tulum

The hotel is located around 1,5 km from a bus station. It was quite easy to find. In front of it there is a huge supermarket, many bars and restaurants around. The room was clean, it has all the amenities in it including beach towels. I didn’t like the service of the restaurant on the first floor. The food they served was cold, lettuce seemed to be unwashed. Tips were included automatically to the bill which I refused to give taking into consideration the level of their service.

Es la segunda vez que lo visito y me encanta, el servicio de las chicas de recepción y Luca en la piscina es genial! Sin duda lo recomiendo y espero regresar pronto 😃

Broken bathroom tap, construction on the hotel side makes a terrible noise. Full of mold throughout the hotel and inside the rooms there are some areas with mold. The location is great for anyone interested in going to the cenotes. Tulum does not have public beaches so if you want to go to the beach it is better to choose a hotel by the sea.

Great option, Restaurants, Stores a fee steps the hotel, kind attention from stsff

The staff was so nice! they made my stay enjoyable. I traveled with the worst people to tulum and the staff here made me feel so welcome. The food was so good too and the drinks had me not caring how much I was getting burned in the rooftop pool hahaha. Only thing is I wish the pool closed later. I felt so safe here and the security guard was also so nice! I’ll be back!

This stay was really disappointing, for the location, cleanliness, and staff. First, the pictures (especially those of the pool area), make you think of a much wider and peaceful place than it actually is. Secondly, the bed sheets in the room had stains, the towel I was given for the swimming pool also had stain, and the towels in the room had stains as well! Moreover, only one of the three girls I spoke to at the reception could speak a decent English. One of them, in the morning, seemed like she still had to fully get up: I told her that I would like to get and pay for breakfast, and she took 1/2 minutes without saying anything nor looking at me, to then show me on her phone a Google translation saying "Breakfast is not included in your stay", and I had to improvise Spanish to let her understand I was willing to pay to add it. Last but not least, I knew my checkout was at 12pm. Since no one knocked at my door, I was still in the room at 12:15, obviously ready to leave. I got a reminder call from reception, and I went there immediately to check out. There, the girl, (in Spanish!) informed me that I would have had to pay 200 pesos for a late check out, which of course I did not accepted and she then said it was fine. Overall the stay was disappointing and the staff I met unprepared.

Near where I wanted to be, elevator not working, pool not that clean, hear shooting outside and hotel recommend to stay in hotel that day, didn’t feel safe

Absolutely terrible.

Perfect location in Tulum with a bar, restaurant, rooftop pool, and less than 5 minute drive to everything. Easy parking with a convenient Chedraui superstore across the street. Staff are amazing at this property!