LiveTulum

Clean beautiful rustic property. Very cute room! Comfortable bed and pillows. Short walk from downtown but just far enugh away for a peaceful sleep. Lots of great restaurants and shops nearby. I wouldn't hesitate to stay here again. The wifi wasn't working but we were able to install isim cards for internet connection.

I don’t normally leave negative reviews but this experience was the most frustrating experience I’ve had in quite a while. To start, when we checked in, we were told there was no wifi in the hotel and that there was no air conditioning. This is at odds with what amenities it shows the hotel having on the listing. If we had known that there would be no wifi or AC (in a tropical climate, mind you) we would NOT have booked the room. It was really late when we checked in so we had to wait until the next day. When we approached the concierge about the lack of amenities, he says the wifi is down everywhere in that location (which wasn’t true because we were able to get wifi at a place 1/2 a mile away). When we asked about the AC, he holds up a remote to turn on the unit in our room. What good is that going to do us to get ac if you’re keeping the remote to the ac in the room, behind the desk??? So we had to sleep in sweltering heat for a night because they didn’t want to give us the remote to one wall ac unit that looked incredibly old. The worst part is that, after checking out early, due to the lack of amenities advertised, they did not refund us for the 3 nights we didn’t stay so we ended up having to pay for 4 nights when we only stayed one. Awful customer service on top of it being incredibly loud and the room being outdated. Not worth the money AT ALL. Do not stay here, there are much better options nearby.

I stayed at this hotel with my sister. We ended up extending your stay longer then planned. We loved this hotel. It was clean and the beds were were comfortable. It was quiet at night so you will not have troubles sleeping here. Wifi, fans and aircon worked very well and they provide you with a safety box in the room to keep valuables. Very friendly staff and a security gard at the door all night long. The place is central and has free parking space just outside. We rented a scooter and had no issues with parking. If you rent a bike they allow you to keep it inside of the hotel premises over night which was great. The area feels safe and is lit up in the night. Very close to the main streets and you can easily get from there to the beaches and the hotel zone by driving. Hailing a cab from there should not be too hard either since it’s so central. I would highly recommend this hotel. If we come back to Tulum we would definitely stay here again.

It was ok. It’s old and a bit tired. The beds were comfortable, the a/c works and there is very friendly and helpful staff. But there were constructions working right next door and it’s not sound proof at all, so we never got to fully relax either on the room, the balcony or by the pool. The shower were also a bit hard to regulate. The location is good, both central and yet private! Lots of good breakfast and lunch options nearby, also a very good supermarked within walking distance!

The staff here was great. Nice rooms. Clean and eco friendly. Great central location

Excellent room value, centrally located. One block from cheap collectivo rides. Staff super friendly and accommodating. Our room had, kitchen area, balcony. Would absolutely stay again.

It is a perfect spot. Really!! Beautiful, calm with exceptional stuff. I wish we stayed there longer!

They wanted to charge me more because it was four of us even though I had reserved a room for 4