Usuário convidado
21 de julho de 2024
I am beyond disappointed! This place is absolutely disgusting and the manager is horrible! I arrived and no one was at the front it was all dark and soo hot in the lobby, finally someone came out to check us in, he said the morning shift forgot to turn on the air. We went to the room and pulled back the sheets as I always do to ensure they were changed and the was black fuzzy pieces of something, hair and stains so I called and requested someone to come change the sheets and was told housekeepers are gone for the day but I can take them off myself and he will switch me with new ones. The pillows were filthy, the floor hadn’t been vacuumed in any of the corners, the walls had marks all over them it was just far from clean. Anyway so then we opened the curtain to find that the window was shattered and open to the outside! Obviously we’re not staying in that room so we asked to be moved, when telling about the window he was not surprised and acted like he already knew about it, what just hoping I wouldn’t open the curtain???? Second room smelled just as bad as the first one, seemed a bit cleaner other than the huge crack in the ceiling but it was like 90 degrees in there, turned AC on and waited over 20 minutes and it wasn’t even beginning to cool down, I again looked at sheets and they were stained also and there were used bandaids and wrappers in the bottom of the trash can. At this point I just felt dirty and uncomfortable to stay there, it was frustrating and I was sweating I just couldn’t. I was refused a refund and pretty much called a liar as the manager tells me he just checked my room and the AC worked fine ( of course nothing about the cleanliness mattered to him) why would I lie about that!?! I have photos of the room I’m obviously not making this up, I ended up leaving and had to pay for a different hotel and no refund!! Absolutely disgusting place, customer service, hospitality, housekeeping, and rooms! Don’t stay here!!!
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