Usuário convidado
1 de março de 2024
I stayed at this hotel between 6-11 February. Don't be fooled by the excellent comments you see. They operate the hotel but they are 20-25 years behind. I often stay in hotels due to my job, but this is the first time I've seen something like this. It's supposed to be a snow hotel, but you don't have access to the slopes, you have to walk down a stony slope, this road is not flat, dozens of people fall every day. You can only go out in front of the hotel by skiing, but if there is no snow like the time we went there, you don't have that chance. Breakfast and dinner at the hotel are a disaster. There were children in our group and they ate bread and cheese for 5 days. All the food comes from the kitchen cold and you have to wait for it to warm up in the container they put it in. So, if the food has arrived and you say let's get it immediately, you will eat it as if it came out of the refrigerator. For the first time in all these years, we waited in front of the door of the restaurant during opening hours because something that is finished cannot be replaced with a new one. It is very difficult to find a staff member who speaks English. You ask for something in the restaurant and the waiter points to his friend and he points to another friend. They literally run away from you because they don't speak English. Room cleanliness is bad. We are staying with 3 people. They leave towels for 1 person. They do not renew soap and shampoo when they run out, so you always have to call and ask. You have to say that they do not sweep the floors in the rooms. The à la carte restaurant closes at 11:00 in the evening, there is no room service, you will remain hungry until the morning. The word you will hear often in the hotel is SORRY SORRY. If you ask if there are any positive aspects, the rooms are very nice and comfortable, definitely comfortable. You will enjoy the lobby section. The spa is nice. The à la carte restaurant is nice and the food is delicious. There are some staff who try to do their best, but no matter how hard they try, the service is generally bad. By the way, the hotel has a great driver, his name is Mr. Vilko is a very gentleman and a good person.
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