Ginanne B
26 de agosto de 2024
We stayed here six years ago and it was wonderful…this trip, not so much. It’s gone downhill while prices have gone up. Firstly, the food is subpar, I ordered lobster pasta , which was pricey and very average. My kids ordered chicken strips—they were coated in sunflower seeds and oats (the same coating on their bread by the way). My kids didn’t eat it as most kids want plain food. Last night we waited quite awhile for (very gross) pasta for me and over 40 minutes for dessert. Very little explanation as to what the issue was, especially as it wasn’t very busy. Secondly, we booked a restaurant outside the hotel for a meal. I’ll admit we forgot to cancel, so my bad, but then they came to us at dinner and said that we had a car waiting. We hadn’t booked it and then they said it would be €35 anyway. We disputed it but were told that they had preemptively booked it for us…my argument was I’d have remembered the booking if I’d ordered the car. Point is, for the amount we spent on this holiday, you’d think taking the €35 off our bill would have been a goodwill measure, (plus they “lost” our dinner reservations for both nights because they’d booked then under wrong name, creating quite a bit of confusion) The buggies are slow and while the staff is great, overall the place feels like it’s stumbled and slipped. We won’t be back….
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