Carolina
3 de outubro de 2023
Horrible experience!!! Do not stay in this hotel. It’s very expensive for the quality and accommodations you get for your money. We supposedly booked a suite and it looked like a hospital room. When we complained they said that all rooms were the same. The bed was HARD as a rock, the A/C was hot, floors were so dirty our soles were black, there was dust all over the curtains and the bathroom was tiny and didn’t even have a shower cap. No toiletries and no amenities. When we let the front desk know about everything they said that all rooms were the same. We prepaid for the breakfast buffet and never used it because the first day we went everything smelled horrible and the cups had a nasty egg smell as if they didn’t wash them properly. We were disgusted and couldn’t eat. This is DEFINITELY not a 4 star property. Horrible experience and not up to Melia standards. I’m sure Melia will cancel the affiliation soon. I stayed with my mom and we tried to get back to the room as late as possible just to not spend one unnecessary minute in the room.
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