Wuzhen Boyue Hotel (Xizha Scenic Area Branch)

Overall I enjoyed my stay at Wuzhen Boyue Hotel. This review would be worse had it not been for the super friendly gentleman on the front desk who helped to resolve the problems we had at the hotel. Firstly, one of the rooms was dirty upon arrival and so the staff helped to switch the room. It was very easy to switch but we weren't happy with the overall cleanliness. The foyer was also particularly messy -in all fairness our visit coincided with Chinese New Year and Wuzhen was busy beyond imagination, but worth noting. Secondly, my main problem, we were put into the wrong room type after booking 2 premium queen rooms. I didn't initially realise but we were put in the standard double rooms. We couldn't be switched for the first night as all of the premium rooms were already occupied. For my 2 night stay in Wuzhen, we paid a premium price for the luxury room but spent half the stay in their standard rooms. The following day, I had to return to the hotel twice during the day to speak with the staff and help organise the room switch (1 hour+). Management made it rather difficult to receive reimbursement and eventually settled on a 225 RMB reimbursement for my troubles (initially I was told 100 RMB was the maximum). This is a lot less than the price for both rooms for 1 night. I understand mistakes can happen but expected them to acknowledge the mistake and reimbursement a significant part of price for night 1. The front of house staff were super friendly throughout the process, just the management not fronting up to the mistake made. See pics for difference in rooms. All in all had a great time, but it left a sour feeling for us.

The location was very good and cheap! BUT! The room is not comfortable at all. The bed was hard and the pillows were not fluffy. The bed wasn't cleaned properly (found hair under the blanket, and there are dirty spots on the pillow or the chair. Although overall, the room was clean, just not the bed. Check in process for foreigners was also easy here 😁 Amenities were pretty complete, although it missed certain things. The room was for 2 people, but the sandal was for 1 person.

very good, clean, large, shining

這個酒店管理和鬧着玩似的，給我們留下一次難忘的經歷。上午11點半到了説房間沒有打掃讓晚點來，下午三點辦理入住進去發現依然沒有打掃。又換了一間房，門都打不開，衹能開一半側身進去。房間內沒有主燈 衹有射燈。床上有黑點點碎末末，感覺沒有換床單被罩，幸虧帶了一次性床單被罩。牙刷杯是一次性紙杯，抽紙是塑料袋裝的，拖鞋和紙做的一樣，水龍頭出水量很小。。。退房的時候，早上7-8點前台一個人沒有，到處亂糟糟的，這是住過最差的一次酒店。唯一的優勢是距離景區很近。衹有二三百米，走路三分鐘。烏鎮還是值得去的

嘉興五日遊，這家酒店是我唯一踩的坑，而且巨坑！！房間又小又吵，毛巾上有頭髮，拖鞋質量很次，廁所沒有紙，本想着空調温度開高點不蓋被子（這家的衞生條件我不敢蓋），結果空調壞的，被子到身上癢，衹好整晚和衣睡。整體質量就相當於學校旁邊的小旅館，而它竟然四百多，是我在嘉興五天住的最貴的，也是有史以來住的最差的！！！路過的親千萬要避坑

衹有大堂是是像模像樣的，從進入電梯開始就很邋遢。房間跟圖片展示不符，實際上的房間很小，看真在門口拍的圖，燈是壞的，很昏暗。各種地方都是臟兮兮的像是從來不會擦洗，馬桶上有屎尿垢。毛巾都發黑了。床墊看照片，很離譜，完全大小不合適也能鋪上去。桌子是二手的，臟兮兮。還有什麼千島湖的標簽都沒撕下來。最離譜的是，早上早點，打掃的人挨個房間敲門問有人嗎？敲門完一遍後就自己拿出來房卡開門。我被她敲醒後，又聽見她繼續挨個敲門和開門其他房間，真的很離譜，這就是家黑店，千萬不要住。

衞生太差，帶家人來烏鎮旅遊的體驗太差，500多就住這樣子，和圖片嚴重不符，還被家人罵了一頓，説我定的什麼房間！！嚴重影響心情

入住體驗非常好[呲牙] 首先要説的是酒店對面就是景區，步行3分鐘，其次酒店前台服務態度超級好，耐心的解答了我的各種問題，到了房間我不會調電視機什麼的，打電話到前台，前台就會馬上來解決。真的很貼心 房間也蠻好的

服務挺好，位置絕佳，就在景區門口，出行很方便，去景區本來就逛累了，這少了很多路程，門口很多小吃店，飯店，奶茶店，吃東西很方便，外賣也方便。