Grids Tokyo Ueno Hotel&Hostel

pros - great location - facilities almost complete cons - washing machine is okay but dryer should be done 3-4 times to ensure the cloth is dry - only one elevator is available for the whole building, stairs are not allowed to be used - beds are not cleaned and sheets are not changed everyday unless requested - towel is provided with additional charge - receptionist guy was not really helpful

Went to grid akihabara 4 years ago and loved it , decided to try the ueno one and was clearly disappointed. Service is poor , one person is working at the desk and that’s it , no one is taking care of restaurant or bar . The hostel then is not very lively . You have to pay for towels . The guy at the front desk was very rude checking for my information he requested I spell my name entirely . The good thing is you can have a breakfast for free since no one is looking who paid or not . The bed is hard and rooms badly ventilated , way too hot . Finally one elevator for 10 floors made me wait 4 rows in the morning to come down since everyone was checking out . You won’t see me again Grid’s .

Location is good. In the heart of Ueno station. Go out from iriya gate wallah you walk only 2-3 minute to arrive hotel. Cleanliness is good. But bed is too thin. For heavy people like me , i find it difficult to sleep. Anyway good stay. Maybe improve the quality of futon.

Location was good, (use Iriya exit at Ueno station). However bed was pretty hard and not comfortable to sleep on. On the mixed gender levels they did not provide the female skincare items (e.g. makeup remover, facial foam and cleanser) which were provided in all-female levels. Only toiletries provided was shampoo, soap and conditioner, others need to buy. Towel and hairdryer are rentable. It would be better if they charged a room rate that includes all the toiletries and amenities. Breakfast was decent and the shared eating area at the first floor was a good size. They allow for luggage storage only on the day of check-in and check-out.

Clean and some value for money kinda stays at Ueno. The location is top, near the Train station and Ueno park. Breakfast was vegan friendly. Recommended.

Room is bit small, but well organised. Comes with everything I needed. Close to shops and station, and staff are very nice.

Room was smaller than expected and didn't realise there were no bed frame. It was tough for elderly to bend down to get to the bed. Would be a good location is you are a solo traveller.

Solid performance considering the price. The room is clean and things around are well maintained. I booked it for one night in order to catch the train the next morning so only stayed there for a few hours.

Really close to JR station