I have stayed at several hotels in Hue, but my experience at Hue Ecolodge was particularly disappointing. A few days ago, I visited with the intention of swimming and was informed that the entry fee was 150,000 VND per person, which we accepted. My sister arrived first and paid for our group of six. However, upon my arrival, I was unexpectedly asked to pay an additional 150,000 VND for pool access, despite my sister’s payment covering this cost. Upon realizing that I had overpaid, I promptly approached the reception to request a refund for one person. Unfortunately, my request was declined, as the staff stated there were seven people in the pool. We politely asked the hotel manager to address the situation, but his response was unsatisfactory, leaving us feeling disappointed. While the amount in question may seem minor, it reflects the hotel’s handling of issues as they arise. Additionally, I would like to address concerns regarding cleanliness. I have attached a few photos to illustrate the state of the hotel. The pool and garden areas were littered with trash, and the swimming pool filter ditch contained dirt. Given these conditions, we decided to leave the hotel as soon as possible.
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