No 15 Ermou Hotel

Perfectamente ubicado. Habitaciones modernas y limpias. Desayuno muy completo y rico. Por poner un pero, la luz del baño es muy oscura.

酒店服務非常好！礦泉水可以問前台要，前台小哥也很給力，有什麼問題都可以幫忙解決！

Dear readers, I have been traveling for more than 25 years and have seen many different hotels, rules and also policies. Unfortunately, Ermou Hotel No. 15 in Thessaloniki is by far the worst hotel I have been in contact with in terms of customer service. I accidentally booked the hotel for 2 nights while looking for my summer vacation. When I contacted the hotel by phone and in writing 5 days before arrival, they said sorry, we can‘t cancel the reservation. Not even my request to postpone the 2 days so that I can go on vacation for a week in the summer season was rejected on the phone without checking anything. I cannot and am unable to judge the rest of the hotel. But even if the hotel is great, it starts with the art of communication and the way you treat your customers and that, as already mentioned, is just disgraceful and a complete disaster. Conclusion: The hotel is absolutely not customer-oriented and is only interested in profit. It's a shame that you treat your customers like that. As a manager, I would be ashamed to receive such a review. Regards B.Hoffmann

The hotel is located in the centre of the city, 4-5min from Aristotelous square/Ladadika/Agora Modiano etc. The staff were kind and helpful. We stayed at the Business room, which on site, the layout make it seemed smaller that 18m2. Both the room and the common spaces were clean. The decoration was simple, modern and the best thing of the room was the black bathroom. From the moment we got inside the room, the heat was very considerable, to the point of despite the windy weather outside (with 5 degrees temperature), we had the windows opened for hours to get things better. I assume that was the condition of this particular room which was at the end of the corridor and the sun was hitting it directly. The A/C central control was very difficult to use and we didn’t manage to success on changing the temperature. The breakfast buffet was decent with some great options like smoked salmon, 3 types of bougatsa, pastries..However, for a 5* hotel I would expect more variety and refills. We were going around 10 a.m. and many items were finished and weren’t getting refilled. So, the last day we asked for some smoked salmon in order we could try it at least once and the girl there has brought us some. Overall I think it is a nice choice if you don’t expect 5* amenities and I would select this again for a business trip.

No. 15 Ermou is located in one of the most central streets of the city. 5 star hotel offering absolutely all services in an impeccable way. The rooms offer all the modern conveniences, from the functional bathroom to the lighting for the night and the one filled with a wide variety of refrigerators. The ratio of offered quality and price is ideal.