"Dormemos na estrutura três noites de pequeno-almoço lá, além disso, nas últimas duas noites também comemos. O quarto não era grande, mas confortável e limpo, incluindo o banheiro. Disponível com um excelente TV. Os ambientes comuns foram sempre ordenados, embora não muito grandes eram acolhedores. De notar que tanto o ginásio como a sala de TV pelo menos um eram muito frios. Comida de excelente qualidade e porções abundantes. Faço os meus elogios ao pessoal amável e sempre disponível para qualquer necessidade"

"We recently booked two rooms at Hotel Edelhof Tarvisio as part of a bike trip along the Alpe-Adria trail. Unfortunately, due to a mechanical failure with one of our rental bikes, my travel companion and I were stranded in Villach and couldn’t make it to the hotel as planned. The other couple we were traveling with did stay at the hotel, so only one of the two rooms would go unused. Understanding that I hadn’t purchased the booking protection, I made a reasonable request for a partial refund or compromise on the second room. I wasn’t asking for a full refund—just some flexibility given the circumstances that were completely beyond our control. What I received in return was a blunt, almost dismissive response from the hotel, without any consideration or empathy for our situation. When I attempted to negotiate a 50% refund on the unused room, the reply became defensive and even went so far as to threaten involving their legal department. While the hotel may be technically within their rights to deny a refund, I found the lack of basic customer service and understanding to be shocking. At the very least, I would expect some degree of professionalism, but what I got instead was rigid adherence to policy with no willingness to meet halfway. If you’re looking for a place with any sense of reasonable customer care, this hotel might not be the best choice. The cold, unyielding response left a bad taste in my mouth, and I certainly won’t be returning."

"A máquina de café estava muito estreita Na manhã, e teve que ser alinhada Muito antes. Acho que a sala de hotel já não é necessária pela TV, mas sim por um serviço de Wi-Fi forte. O hotel é bonito e o bairro é bonito."

"Encontrei um bom hotel. Pessoal muito amável e disponível e comida muito boa e abundante. Experiência absoluta de repetição!!!"