Great A
4 de dezembro de 2022
Front desk generally is nice but not as welcoming as typical top hotel service in Japan. The checkin front desk staff is Japanese. Very kind and helpful. However, one concierge old staff is as cold and unfriendly as before. Actually, even a bit rude when I told him the hotel bag I received is broken and need to get a new one. He was so impatient and unwilling to change. After giving me the new bag, he turned his head and walked away. Really shocking to see such concierge at a 5-star hotel which claims Japanese warm service. He was like that when I stayed @ the hotel for 2 weeks a couple of years ago.
The hotel is famous for its pastries and snacks. The best in town. I bought a lot as gift. The restaurants provide gourmet food as usual. One of the best in town that customers can trust.
Some staff seems to have problem of getting instruction right but the receptionists and managers are always prompt to answer the call and serve very well.
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