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5 star

InterContinental Sydney, an IHG Hotel
4.5/5181 avaliações

InterContinental Sydney, an IHG Hotel

The Rocks|0.1km de Museum of Sydney

Última reserva feita há 17 h

This is an amended review to highlight the ongoing lack of communication from the hotel. It is fair to say that the hotel had some great things going for it but, sadly, customer support is not one of them. Breakfast was excellent and the roof top Aster bar was a great place to enjoy a cocktail and see some spectacular sunsets. However, the whole thing was let down by extremely lacklustre support from the management down. My wife lost her glasses in the hotel. They are prescription reading glasses in very distinct designer frames and were in a sparkly gold box. We asked at the desk during check out if they had been found and were told that they had not been handed in but that reception would check with the Aster bar, where we believe they had been left but was closed at the time of check out. We were due to be in Sydney again in 4 days and the receptionist took all the details and a description of the glasses and case and said that she would email me to give me an update. Sadly we didn’t hear back. Four days later when we returned to Sydney we checked back at the hotel there was no note against our booking and the duty receptionist said nothing could be done but was unable to confirm if a check had been made in the Aster rooftop bar. I asked to speak to the duty manager and an Irish lady, whose name I sadly didn’t get, came out to speak to me. She was very apologetic and said it was not the normal standard we should expect from the hotel and promised to speak to the Aster staff and that she would get back to me by email before the end of the day. Sadly, no further communication was forthcoming and a follow up email to the hotel remains unanswered. We realise that the loss was our fault but the lack of interest from the staff and unfulfilled, empty promises from the management would definitely deter us from staying there again. It would appear that the management have no interest in fostering customer satisfaction.
Establishment Hotel
4.2/553 avaliações

Establishment Hotel

Sydney Central Business District The Rocks|0.29km de Museum of Sydney
Location drew me to Establishment, situated near some of my favourite restaurants in Sydney and close to the venue where I was doing business. Establishment delivers for location. I also chose Establishment for a little bit of luxury to break a heavy work schedule and it did not live up to expectation. It seems to be a great party crash hotel for the bucks/hens night with few services that really speak to the time poor luxury business traveller. It’s beautifully styled with a comfortable bed, but that is about the limit. It’s the services and the quality of the room features that let it down. No 24 hour room service and a menu that is not reflective of the quality of the food precinct it’s situated in. (I went out to get an excellent take away breakfast that I brought back to my room rather than order anything from the scant breakfast menu that looked like a take away menu). I left my computer power charger at home, but concierge could not help me with one to borrow or ideas on where I could buy a replacement. The bath is very narrow and not much hot water - I boiled the kettle to get it a bit warmer. Hunter products in the bathroom but there was no hair conditioner and few of the little luxuries that you would expect in such a stylish bathroom such as extra towels, make up mirrors/lighting, an extra soap for the bath. The room fittings are pretty tired and scuffed up. It’s certainly ready for a bit of a renovation/ refresh. The carpet looks like it’s seem some amazing parties. The room, particularly the bathroom, smelled strongly of cigarette smoke despite it being a non smoking hotel. The bathroom shower curtain was really dirty and needs to be replaced. Lots of marks on the walls and scuff marks on furniture - looks tired and a bit worn out. There is no dedicated space to work for business travellers, other than a long table near the window but I had to sit on the bed. Inside the lift the small seating looks like it had seen some parties as well and not clean enough to sit on. No hand sanitiser anywhere. This was the most expensive room rate for the CBD area I wanted to be in, and the result was disappointing. As a lover of boutique hotels, I was looking forward to staying here, but based on this experience I won’t return and can’t recommend this one.

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Breakfast

Sydney Harbour Hotel
4.1/5113 avaliações

Sydney Harbour Hotel

The Rocks|0.67km de Museum of Sydney
Great location right in the centre of The Rocks area in Sydney. Located on George St, the hotel is opposite the Overseas Cruise Terminal, surrounded by plenty of restaurants and pubs and is beside the Rocks Markets that are open on weekends. While the location is superb, sadly the hotel is very much underwhelming in comparison to what I've experienced at other Rydges properties. The hotel is old, but not in an old world style, just plain old and tired. Bed was comfortable and the rooms are very much basic. Apart from a desk and chair, there was only one other chair and no lounge in the room. As a warning to anyone who has access issue, each of the floors are on two levels and the lifts don't stop on the alternative levels so you'll need to use a flight of about 8 steps between each level. My room had the shower over the bath which was only just over 3 foot long. The shower ceiling was so long that I couldn't stand up properly and the hot water was so scolding hot (obviously no tamping valves) that with the cold water on full I only just turned the hot on otherwise it was too hot. Rooms are individually air conditioned but with ours set to 19.5° it was still really warm. The TV is so low it's near impossible to watch from the bed (remember no lounge or table to sit at) and really needs to be mounted on the wall. On a positive the staff were really good, friendly and helpful, though I was alarmed to watch the young lady checking people into the restaurant for breakfast, walk past and pick up a piece of bacon from the surface area beside the bowls and toss it back in with the other bacon and then mix it in with the rest.

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Buscando hotéis perto de Museum of Sydney? Compare tarifas e avaliações para encontrar a estadia ideal.
The Grace Hotel
4.7/5145 avaliações
Sydney Central Business District
Business and family travel. We live in Western Sydney and decided on a night out in the city with some family. My partner works in the city, so convenient hotel location to the office and all other major shops and restaurants. Basically everything at your doorstep. Our room was ready by 12pm so my daughter and I were able to check in which was handy so I could drop off our bags. First time ever for us to have a complimentary mini bar stocked with drinks we like so we took full advantage of that! That's was a lovely surprise, thank you Grace Hotel! We booked a room with 2 double beds so we could push them together so we had a big bed to share with the little one sleeping in between us. Just easier than using a cot. I'd say she's more comfortable. If we stayed longer we would've made use of the robes, the slippers and the dining. Not our first time staying at the Grace and definitely won't be our last. Thank you again for the hospitality. We highly recommend this hotel!! 👌 ⭐️👌⭐️👌
YHA Sydney Harbour
4.6/561 avaliações
Located in The Rocks, walking distance to Circular Quay. Need to be a mountain goat to walk here, especially with luggage. Once dropped off, explore the beautiful Rocks area. I caught the train to Circular Quay, where the Opera House and Harbour Bridge is. Then walked up many, many stairs to get here. Well worth it. Very modern, even though it's built over an archaeological site of part of the old Rocks area. Beautifully done and preserved. Room was very modern and clean, albeit expensive for a double ensuite room. But i did not mind paying for the location and cleanliness. Bathroom modern and clean. Lockers available for long term hire. I can not rate it highly enough The rooftop of this hostel!!?? Absolutely second to none. Perfect views of the Opera House, Bridge and harbour
Establishment Hotel
4.2/553 avaliações
Sydney Central Business District
Location drew me to Establishment, situated near some of my favourite restaurants in Sydney and close to the venue where I was doing business. Establishment delivers for location. I also chose Establishment for a little bit of luxury to break a heavy work schedule and it did not live up to expectation. It seems to be a great party crash hotel for the bucks/hens night with few services that really speak to the time poor luxury business traveller. It’s beautifully styled with a comfortable bed, but that is about the limit. It’s the services and the quality of the room features that let it down. No 24 hour room service and a menu that is not reflective of the quality of the food precinct it’s situated in. (I went out to get an excellent take away breakfast that I brought back to my room rather than order anything from the scant breakfast menu that looked like a take away menu). I left my computer power charger at home, but concierge could not help me with one to borrow or ideas on where I could buy a replacement. The bath is very narrow and not much hot water - I boiled the kettle to get it a bit warmer. Hunter products in the bathroom but there was no hair conditioner and few of the little luxuries that you would expect in such a stylish bathroom such as extra towels, make up mirrors/lighting, an extra soap for the bath. The room fittings are pretty tired and scuffed up. It’s certainly ready for a bit of a renovation/ refresh. The carpet looks like it’s seem some amazing parties. The room, particularly the bathroom, smelled strongly of cigarette smoke despite it being a non smoking hotel. The bathroom shower curtain was really dirty and needs to be replaced. Lots of marks on the walls and scuff marks on furniture - looks tired and a bit worn out. There is no dedicated space to work for business travellers, other than a long table near the window but I had to sit on the bed. Inside the lift the small seating looks like it had seen some parties as well and not clean enough to sit on. No hand sanitiser anywhere. This was the most expensive room rate for the CBD area I wanted to be in, and the result was disappointing. As a lover of boutique hotels, I was looking forward to staying here, but based on this experience I won’t return and can’t recommend this one.
InterContinental Sydney, an IHG Hotel
4.5/5181 avaliações
This is an amended review to highlight the ongoing lack of communication from the hotel. It is fair to say that the hotel had some great things going for it but, sadly, customer support is not one of them. Breakfast was excellent and the roof top Aster bar was a great place to enjoy a cocktail and see some spectacular sunsets. However, the whole thing was let down by extremely lacklustre support from the management down. My wife lost her glasses in the hotel. They are prescription reading glasses in very distinct designer frames and were in a sparkly gold box. We asked at the desk during check out if they had been found and were told that they had not been handed in but that reception would check with the Aster bar, where we believe they had been left but was closed at the time of check out. We were due to be in Sydney again in 4 days and the receptionist took all the details and a description of the glasses and case and said that she would email me to give me an update. Sadly we didn’t hear back. Four days later when we returned to Sydney we checked back at the hotel there was no note against our booking and the duty receptionist said nothing could be done but was unable to confirm if a check had been made in the Aster rooftop bar. I asked to speak to the duty manager and an Irish lady, whose name I sadly didn’t get, came out to speak to me. She was very apologetic and said it was not the normal standard we should expect from the hotel and promised to speak to the Aster staff and that she would get back to me by email before the end of the day. Sadly, no further communication was forthcoming and a follow up email to the hotel remains unanswered. We realise that the loss was our fault but the lack of interest from the staff and unfulfilled, empty promises from the management would definitely deter us from staying there again. It would appear that the management have no interest in fostering customer satisfaction.
Capella Sydney
4.7/5117 avaliações
Sydney Central Business District
I had high expectations of Capella Sydney after staying multiple times at Capella Bangkok and being treated as though I were the most important person in the hotel, just like all of the other guest who stay there are. The attention to service detail at Sydney location unfortunately failed very short to meet my expectations. The booking process on the website was glitchy and the pricing was inconsistent, sometimes showing pricing including tax sometimes not without indication and only upon receiving confirmation via email from reservations was the price confirmed, which did not match the screenshots of the reservation when I placed the booking so I had to go back and forth with reservations via phone and email to simply confirm the accurate pricing for my stay. After creating an account to log on to their booking platform although the option of modifying the booking was offered, the feature did not work on the site, so you had to cancel the booking and book a new booking if you simply wanted to extend by 1 day. This is before I even arrived at the hotel. When I did arrive, it is of course, no small feat that the restoration of this historic building was carried out with the utmost respect for the architecture, from the flooring material to the fenestration and even the internal grand stair way was brilliantly retro-fitted with current code requirements for the handrail in a historically appropriate yet contemporary solution. The hotel does not have many floors, so I encourage anyone to take the stairs to experience the beauty of the restoration work. The recognition of the strong identity of the urban location and sense of place in Sydney’s CBD offers us a promise, an encounter, as the space of the possible. I wish I could say the same about the interior design. There was a real disconnect between the intent of the architecture and that of the interior design. The decoration at best seemed vague, and so for the guest experience, how could one of have a point of view about the effect of the design? The space of the expectant “possible” relationship I was expecting from the simple activity of stepping into Farrer Place’s south entryway marked Department of Agriculture, as local stories interpreting colonial history with ancestral elements of the Eora people by Waayni artist Judy Watso unfolded, or the sense of expansive freedom through the bronze Palazzo doors on Loftus Street into the latent quiet luxury of the grand stair was lost when I was met with the contrasting designs and colours of the lift lobby vestibule axminster carpet and that of the corridor carpet to the guest rooms, able to be seen in the same frame. Although an argument can be made about eclecticism and the use of curating a collection of exceptional vintage and contemporary objects this was not the case here, it read as a mismatched bric-à-brac (to borrow a Victorian word from the building time period that's true meaning in French means ”any old way” or ”at random”). This hap
Sir Stamford Circular Quay
4.4/557 avaliações
The transportation is convenient. It takes about 5 minutes to the Sydney Opera House. It takes about 15 minutes to walk to Darling Harbour. The room is relatively large and has a small balcony, which is also very comfortable (you can see the night view and buildings outside when you open the window). The room facilities are a bit outdated Everything else is good, but you can also feel the traditional British display

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