ssd_ru
19 de maio de 2024
Generally very good, location is excellent to explore new part of the city, clean, views are literally brilliant, nice breakfast and nice service but the staff clearly lacks english communication skills and attention to details at the level you expect from such a cozy place. For instance reception forgot to brief us on the breakfast and pool/gym location and hours. Our desire to get an additional blanket resulted in a very difficult conversation with the staff, cause my Mandarin is quite basic while the staff couldn't understand English completely. As a result we've got a plate, not a blanket cause in Mandarin they sound alike). After that I've checked the hotel's website again and yes, it says that Niccolo's staff speaks English and even Italian. A truly misleading statement. When we managed to order room service (Niccolo thanks again for Mandarin lesson) - what was left of our dinner we parked in a tray outside our room and it stayed there surprisingly for almost twelve hours cause no one actually cared of taking it away while we were afraid of engaging in another conversation with reception. So, if you are not a good Mandarin speaker I would strongly recommend to think twice before coming here. While again - the hotel itself is really great.
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