Ibis Styles Canberra Eaglehawk

Paid extra for breakfast but reception staff said I never did. Missing bulbs on outside of room so couldn’t see to get in and fell over

The stay started poorly when it took an hour to check in. There was one person on reception and a constant stream of guests. The room was a good format with the king bed and bunks - though the way two singles are stitched together to make a king bed means there is a large drop off between the beds There were urine stains or something equally as grotty on the front of the toilet. The air conditioner/heater sounded like farm machinery - and was quite loud through the night Water temperature in the shower - adding no cold to the mix and the water was still only warm at best The breakfast which was included in the room price - there was a good selection of cereal, hot food and pastries - but once again the poor staff struggled to keep up with the number of guests and there wasn't enough room for people to sit down to eat. Guests ate outside in about 6 degrees temp. The staff did their best Lastly value for money - a basic room was $414 for a night. Seemed like a bit of a rip-off considering how basic the room was - feels like price gouging for school holidays

A bit confusing findng the room, however, the location was great for our event. Room was lovely and clean

The motel room was clean, the pool was lovely, the park great for kids. We would stay here again.

Our room was great. There is a decent walk to everything which is ok but the paths are not level and broken which makes it difficult. It could use a good clean and paint overall.

Whole facility is run down and unkept. Taps didn’t work for the shower, bed bases were broken, possums in the roof. Charged $60 to get the key 1 hour earlier to attend a funeral because we wouldn’t make it back before 6pm to get keys (which they wanted to also charge an additional $50 for). Staff member was rude and inconsiderate. Won’t stay ever again. Disgraceful.

One of the staff at the reception while checking out need training for good customer service.

Pretty good for a quick stopover if you are driving. Room was pretty clean, but had a slightly dank smell. Beds were comfy. Dining options in-house were not available, and there isn’t much else around.

Our fridge didn’t work- had to throw stuff out and buy ice to keep out water cold for our son who was attending the ACT athletics championships .