Usuário convidado
8 de maio de 2024
Great property and close to the main area around Surfers Paradise. Modern facility and everything required for a pleasant stay. Service by staff was disappointing. Booked and paid for accommodation three days prior to arrival before receiving a direct message from Trilogy requiring arrival time and car registration, which was supplied. Then received another direct message the following day requiring the same information and requesting a credit card for a further $200 deposit which was also supplied on phone to the office. Two further direct messages were received within the following 24 hours requesting the same information despite already being supplied and this was followed up by additional text messages requesting the same information. Also, it was disappointing there was no soap supplied and the toilet paper in the bathroom was of extremely poor quality. A wonderful stay in a great facility diminished by uncoordinated staff who failed on the basics of customer service.
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