Usuário convidado
24 de agosto de 2021
Dovolenka This hotel is terrifying, does not meet the standards at all and I would compare it to two or a maximum of three stars. The food is not varied at all, they have one warm counter with a size of about 5 meters, we rather went to eat outside of the hotel. We go to Bulgaria often, we had all inclusive in other 4 star hotels, for example in MPM Blue Pearl and it is absolutely impossible to compare. The worst thing is that the staff of the hotel is extremely rude, arrogant and unfriendly and they do not speak english! Since we do not speak Bulgarian, we only caught the name of our country while staff was pointing a finger at us and laughed, absolutely unprofessional. On the very first day of arrival, we had to call a repairman to the room because the handle did not work from the front door to the room. They came to wash our room every 4 to 5 days, also because we told the reception that we have daily cleaning included. Also to one of us dissapered € 230 from his pocket in his room, only someone from the hotel staff probably stole the money. The last day was the worst, when two Bulgarians from the hotel staff turned off the water in the kitchen down under the sink (they thought we did not saw it), fortunately one from us was in the toilet and saw it, in about 5 minutes lady from the reception came and told us to pay 100 € or 200 lev because we “damaged” the battery (that was not true), we turned on the water again, and then another 4 Bulgarians came with the receptionist and yelled at one of us in Bulgarian. One of them wanted to hurt our friend and nudged him because they wanted money and our documents, we didn't give them anything and immediately called the police and the embassy, the police, even though they said they accepted and come in, finally didn't arrive. Lady from our embassy negotieted a price for 50 € or 100 levs, we had to pay for it, people from our embassy told us that we'd better pay for it and be sure to go away immediately, so we did. It was a pure disaster, I do not recommend this hotel to anyone and of course we will also contact the Booking company to remove them from the list of accommodation providers for non-compliance with the terms and conditions. From everything we have photos of the whole room as well and photo of the invoices they gave us to pay. If you don't want to have problems, don't go here. If this review will be answered by someone from the hotel staff who was there and who is referred to this review, it will definitely be a “very intelligent answer" based on lies.
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