Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

It was a great place to stay and chill out all the staff are friendly and helpful and the rooms are very spacious

Nice hotel, friendly staff. Good service in the restaurant and at the Rendezvous bar. Spacious room and cleaned daily to a good standard. Minor ****** the cost of parking is a bit steep when we had already paid for our stay. The lifts were a bit crowded at busy times. The spa was OK there was a charge to use the sauna and steam room so it was pristine and empty! The location is good, we did a trip to Nesbar and to Varna both of which were enjoyable. The beach is well kept and lovely for swimming. All in all an enjoyable stay and good value for money.

Inadequate changing facilities in spa. Reception lady at spa refuse me a key for mens lockers. And was to busy talking to her friend on the phone. Food was of very bad quality.

Beautiful grounds, great pool and beach, but too few beach sunbeds, always occupied. Service, food and cocktails mediocre at best. This is not a 5 star hotel, but an ok 4 star.

Fantastic resort with excellent facilities, pools, and beach access. Booking the all-inclusive option is definitely worth it and the restaurants, cafes, and snack bars are of superb quality.

Excellent sea view and services

First visit to a RIU hotel, went there with high expectations and initially we weren’t disappointed. Hotel is beautiful, location and views are amazing and the accommodation couldn’t be faulted. For us however, that’s where the plus points finished. We visited two of restaurants on site, the main Black Sea restaurant and the Steakhouse restaurant. The food served in the Black Sea restaurant varied in quality on a daily basis, and there was a disappointingly limited selection of local foods available, however if you wanted chips with nearly every meal then happy days. One good point was the variety of salads available, the food served at lunchtimes in the Steakhouse restaurant was again patchy and the all inclusive element was leftovers served from the coffee bar in reception. The one evening meal we had in the Steakhouse restaurant was ok, nothing better than that, 3 courses with limited choice and served alarmingly quickly. Hotel was advertised as serving premium international drinks, first drink I asked for was Southern Comfort, this was met with blank faces. Selection of drinks was very poor, local spirits were served unless we insisted on a branded drink. The cocktails were made in a blender, not a cocktail shaker in sight and the amount of ice used in cocktails was mind boggling. My wife asked for a Martini Rossi on one occasion, the barman disappeared with an empty Martini Rossi bottle, reappeared with the same bottle just over half full and proceeded to pour my wife’s drink, turned out to be Port. On another occasion in the show bar, a member of staff cleared our table and asked if we’d like further drinks. We told him what drinks we wanted, he disappeared and we next saw him about 10 minutes later wondering around outside looking at his phone. Majority of staff were less than helpful, service was very slow unless they were clearing our table. Getting a drink refill was painful and done reluctantly. Staff also had a very unpleasant habit of hawking (clearing their throats) in earshot of diners, not a pleasant sound when you’re eating. Staff were constantly using their mobile phones in restaurant and bar areas, and one female member of bar staff was in the habit of sitting on the the actual bar in the pool. The swimming pools were incredibly inviting but unbelievably and disappointingly cold, including the jacuzzi. We braved the indoor pool on a couple occasions and waded through to the poolside bar but there were limited tables in the sun. Evening entertainment was limited to 2 evenings in a week, neither evening was great. Best entertainment was the thunderstorm on the Thursday night. We visited the neighbouring hotel for one evening, another RIU hotel. This was family friendly, the drinks were worse than RIH Palace and bingo was the entertainment. Also, the neighbouring hotel started playing ear splittingly loud music every day at 10am. We strolled into Sunny Beach on a couple of occasions, not somewhere I’d choose to spend a

Does not deserve a 5 star rating in my opinion, we arrived towards the end of the season and lots of tours had finished for the season, there was no entertainment or activities to do at the hotel other than swim in a cold pool eat, drink or have a massage, food is good but not amazing. On the plus side the staff have been fantastic friendly and gave great service the rooms were clean and lobby bar area was good

Lovely hotel ,clean and spotless with lovely pools and the beach right on the edge . Nice food BUT the entertainment is poor and the staff are nice but not really that engaging .compared to the staff at most of the other places I've been too there guys left a little to be desired . Dont get me wrong they do their job but thats it. We've stayed at alot of 5 Star hotels around the world and this was by far the worst service we've come across. For that reason alone I will not be coming back .