Usuário convidado
8 de maio de 2024
Overall, the hotel was pretty good, however, there is room for improvement. We stayed as a family, 2 adults and 2 children. The weather in May is pretty unpredictable and the first few days of our holiday were quite dismal, and this affected the quality of the entertainment, but the entertainment team are great, and did their best with what they were given. Most of the kids club activities were free, however there were a few that were payable, about £7 (15 lev) for one activity they did and £10 for another (25 lev). The Girls and daniel were great and always made sure that all the guests felt Included, I did feel sorry for them at times, with unwanted attention/touching from tourists that I suppose has a little too much to drink. Between the hours of 2-4 the entertainment team have a well deserved break but I think the pool area could benefit from music throughout this time, as it was a bit quiet. The entertainment team were fantastic with the children, and I felt confident that my children were safe being in their care whilst I sat from afar. Drinks- Pool bartender was great, very chatty, and made us feel welcome. Fantastic cocktails, and he always knew my preferred drink of choice. 5* bar tender. The lobby bar tender I think is underrated. Good alcohol from this bar tender too. (He seemed to be on his own all day- so keep smiling matey) overall, fantastic, generous alcohol. White wine however was not to our taste, nor was the red wine in the games room (it was chilled). The red wine in the restaurant wasn't chilled. Food- this was a hit and miss. The first 3 days, it was pretty awful, overcooked and dry. Sometimes stale. Not much variety, and when there was, it was stone cold. We were not keen on the breakfast items. Lunch was usually the best. After the 4th day though, it did start to get better, fresher, hotter, and more variety. Breakfast still wasn't great, BUT... they do serve mushrooms, which I don't often find at buffet hotels, and the cheesy scrambled egg was lovely. Kids liked eggs and pancakes. The drinks from the dispensers were watered down, so we got them from the bar instead. Coffee machines did the job, although would have liked espresso, and mochas. There is a small area outside where you can eat, which we taken advantage of some days. But watch out for seagulls! On the whole,food needs improving. The room- Was clean and tidy and a nice size for 4 people. We stayed in a superior family room. everything we needed Was in the room except a safe. Although, as a couple we would have preferred a double bed rather than 2 single beds together. Cleaners came daily to refresh the rooms, and on most occasions would give you toilet roll outside your door if you put do not disturb on the door. One occasion though this didn't happen and we needed to get toilet roll from reception. The only downsides with the room was no black out curtains, and it was right on the *****, so we heard late night partying from the corner bar. Booking a poo
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