Kuban Resort & Aquapark - All Inclusive

Great hotel in the best location. The staff was very friendly. The food was ok, especially from the snack bar. The animation team created the greatest atmosphere. They played different games for children and adults. They were always full of energy. Oktavia 🤗is the best (and she's a dancer Date of stay: 2024

Overall, the hotel was pretty good, however, there is room for improvement. We stayed as a family, 2 adults and 2 children. The weather in May is pretty unpredictable and the first few days of our holiday were quite dismal, and this affected the quality of the entertainment, but the entertainment team are great, and did their best with what they were given. Most of the kids club activities were free, however there were a few that were payable, about £7 (15 lev) for one activity they did and £10 for another (25 lev). The Girls and daniel were great and always made sure that all the guests felt Included, I did feel sorry for them at times, with unwanted attention/touching from tourists that I suppose has a little too much to drink. Between the hours of 2-4 the entertainment team have a well deserved break but I think the pool area could benefit from music throughout this time, as it was a bit quiet. The entertainment team were fantastic with the children, and I felt confident that my children were safe being in their care whilst I sat from afar. Drinks- Pool bartender was great, very chatty, and made us feel welcome. Fantastic cocktails, and he always knew my preferred drink of choice. 5* bar tender. The lobby bar tender I think is underrated. Good alcohol from this bar tender too. (He seemed to be on his own all day- so keep smiling matey) overall, fantastic, generous alcohol. White wine however was not to our taste, nor was the red wine in the games room (it was chilled). The red wine in the restaurant wasn't chilled. Food- this was a hit and miss. The first 3 days, it was pretty awful, overcooked and dry. Sometimes stale. Not much variety, and when there was, it was stone cold. We were not keen on the breakfast items. Lunch was usually the best. After the 4th day though, it did start to get better, fresher, hotter, and more variety. Breakfast still wasn't great, BUT... they do serve mushrooms, which I don't often find at buffet hotels, and the cheesy scrambled egg was lovely. Kids liked eggs and pancakes. The drinks from the dispensers were watered down, so we got them from the bar instead. Coffee machines did the job, although would have liked espresso, and mochas. There is a small area outside where you can eat, which we taken advantage of some days. But watch out for seagulls! On the whole,food needs improving. The room- Was clean and tidy and a nice size for 4 people. We stayed in a superior family room. everything we needed Was in the room except a safe. Although, as a couple we would have preferred a double bed rather than 2 single beds together. Cleaners came daily to refresh the rooms, and on most occasions would give you toilet roll outside your door if you put do not disturb on the door. One occasion though this didn't happen and we needed to get toilet roll from reception. The only downsides with the room was no black out curtains, and it was right on the *****, so we heard late night partying from the corner bar. Booking a poo

The hotel was almost empty. By the time I arrived the season was almost over and there were barely any tourists and locals. I have been in Sunny Beach previously and the mood was very different. It felt like I wasn't welcome at this time of the year and I should come back when tourists are expected.

We visit with friends and partied a lot. The alcohol is ok and the bartender makes good cocktails. I do not recommend for families however because there are a lot of tourists and they also party a lot and are very noisy all the time so have this in mind.

I liked the hotel. I know it for a long time it is famous in Sunny Beach but I booked a room for the first time July 2023. Food is very delicious. There is very good Aquapark on the back. I may visit again this year we will see. Lastly there is a very beatiful lady on reception.

Nice hotel. I have slight remarks about the kitchen - the food could be of better quality and fresher. The staff was friendly and welcoming. At the back of the hotel there are outdoor pools with splash pads like an Aquapark. The hotel also has a ******, which is relatively well-known and visited in the resort.

Food terrible, entertainment ok, noise horrendous, weather beautiful. Receptionists was like a playground. 2 receptionists playing volley ball over the counter instead of helping residents. We have always travelled to Bulgaria and decided to show friends this year and booked it for us all. Safe to say neither of the parties will be returning again

Beautiful hotel. The pools and slides were amazing and plenty of entertainment too. Food was delicious and lots of choice available for everyone. Rooms were spacious and spotlessly clean. We had the same cleaning lady every day and she was so so friendly. She even went out of her way to come find us to say goodbye before we left. Staff were pleasant enough but in general we found the locals very rude. All except the fabulous Pencho our poolside bar man. He was an out and out gentleman and I hope the hotel know how lucky they are to have him. He was so friendly and fun and we looked forward to seeing him every day (not just for the cocktails 😂) Advise to travellers go all inclusive as it has become quite expensive to eat and drink out despite what people say although it did seem as though they were just making the prices up as they went along and trying to screw as much money out of the end of season visitors!! Also watch for an increase in prices as the night goes on. We will definitely return to the Kuban but will just stay in the resort for the entire holiday ☀️

It was the worst holiday iv ever been on it was ment to be a family holiday & all around the hotel was sex shops & ***** coins which didn’t close till 6am with loud music .. I asked the manager & receptionist 3 times to move rooms to a quieter room as we had no sleep all holiday & they kept saying coke back tomorrow.. everytime we left the hotel the taxi men outside were shouting sexual things to my 14 year old daughter, there were people on ***** & fighting in the hotel lobby every night the police were there arresting people all the time … I lost my key in the shop next door & they chartered me 50 lev to get another key even though the shop keeper had hands my key into them … they then charged me 60 lev for a letter check out but I spoke to 4 more guests who were chargers including my daughter ! The food I’m the hotel was absolutely disgusting so we had to keep eating out so was pointless getting all inclusive… the hotel staff were so rude & abrupt it was unbelievable… everything around us was closed apart from sex shops ***** clubs & bars & my daughter was scared to even leave the hotel .. it’s certainly not a family holiday & it’s the worst holiday we have ever been on