AA Sunderland City South

The worst place we've ever stayed! The flat was falling apart with the bedroom curtain pole hanging off the wall, crumbling walls and there was a slug by the bed! No underlay on the carpets so you could feel the sharp treads under your feet. No washing up liquid or soap etc to wash with. And bad communication from the company too. They took a deposit off me which I wasn't aware of upfront and then it took a good 10 days to get it back. I had to complain to **********. Do not stay here!

TLDR 🚨 Tried to cancel our booking a week before and blackmailed us into paying more to keep it 🚨 No contact number just a mobile that goes to voicemail 🚨 No cancellation policy Booked a stay here several months ago We’re due to stay there 6 days from now They called telling us they’d have to cancel our booking unless we paid them £400 more Our room was been relisted on *********** before they had even officially cancelled it They have no cancellation policy therefore they are breaking the law by cancelling our room Even when *********** intervened they refused to accommodate us We are now 6 days out and struggling to find a suitable hotel as most of them are sold out I am absolutely disgusted at these people, they should be ashamed of themselves messing with peoples lives for profit AVOID AVOID AVOID

After asking by phone if we could enter early, did no let us know when arrived at property we rang to be told no, waited until time and they sent an email with codes to enter front door and flat. Could not open box to access key after some attempts ringing told us code was correct and sent video of how to open box, which we had done correctly. After two hours and at least twenty calls from me and my daughter we just got there was a queue to be answered but it was full. Then they just stopped receiving our calls. As we were booked to see a show and had spent considerable amount on tickets we had no choice but to leave and booked into hotel. Never rang once to see if we were ok.

Whatever you do, do not give your hard earned money to these people. We booked this for one night as we needed a base to stay en route to another destination. I paid the initial payment to ********** who have them passed my phone number on to the guy who owns the property. The guy WhatsApped me in the day saying that I need to pay £100 damage deposit before he would give me the code to enter the property. I reluctantly paid as I have two children with me and I would’ve been stranded in a place miles from home. Once in the property, I realised that there is damage everywhere to chairs, kitchen equipment, the place was FILTHY. Don’t think it’s ever had a hoover, there was dirty socks on the floor, someone else’s dirty clothes still left in the washing machine and to top it all off, a DIRTY, USED NAPPY on the bathroom floor, someone’s clothes still in the washing machine and no hot water or heating . I rang multiple times and he ignored my calls, despite being active on WhatsApp. When I finally got hold of people from the number provided by **********, they kept saying someone would get back to me. I kept ringing them and no one got back to me. Also whilst I was there, two different people knocked the apartment door and the room had been booked out to them too so they were stranded. I feel guilty for making my children stay in this filthy hellhole for one night but it was either that or the streets. ********** who I booked it through have been NO HELP AT ALL and offered me 12USD even though I’m £155 out of pocket. Trading standards and environmental health are next to be contacted as I will not leave this lie. AVOID LIKE THE PLAGUE!! they will put you in this dirty and damaged property and then charge YOU for the damage and mess. SCAMMERS!!

Wrong code for front door given , no answer on phone so neighbours let us in ! Flat firthy !! old socks in wardrobe , dirty crockery and Utensils , table Smeared with who knows x mattresses Ruined !!!dirty bedding and pillows 🤢🤮🤮 !!! Tv didn’t work ! DOG poo in the garden !! And very frustrating as deposit given when arrived at property…. Cornwall to Sunderland with no where else to stay … has still not been returned after stay 2 3/8 /22 x DO not stay here unless u plan on getting Ruined in town and trashing the place x the company’s a joke and has no customer service xx Stay somewhere excellent like the grand and visit Roker 🥰x

The apartment was dangerous There was water coming through the ceiling in the living room. 60cm long. The celing looked like it was going to collapse. You could see there had been previous leaks on the ceiling. The celing was in hazardous condition. There was also an open electric plug socket. It took 15 hours for the staff to find a solution that was unsuitable. Had to check out days early and no refund issued. Communication was non existence. Reporting the hotel to trading standards

Stayed here for the weekend but left after 1 night - it’s filthy - tv broken, only 2 sockets in the bedroom (not near the bed) the window in the lounge doesn’t open so there’s a lingering smell, window in the bedroom doesn’t lock! Front gate broken (took a gash out of my finger) shower has no curtain and dripped all night, damp patches all over the walls in the bathroom. This is the WORST place I have ever stayed. The property is NOT contactable once you’ve left DON’T GIVE THEM YOUR MONEY you won’t get it back. Bad reviews keep being removed from this site!

The apartment was dangerous There was water coming through the ceiling in the living room. 60cm long. The celing looked like it was going to collapse. You could see there had been previous leaks on the ceiling. The celing was in hazardous condition. There was also an open electric plug socket. It took 15 hours for the staff to find a solution that was unsuitable. Had to check out days early and no refund issue On the day you arrive they will they ask you to transfer £300 deposit directly into the bank they do not allow you to pay by credit or bank card which means you are not covered by your bank. It took an extremely long time and repeated messages to receive the deposit back. The hotel may seem a fair price, the uncertainty of not receiving your deposit back could make it very expensive its dangerous and not worth the hassle. Communication was non-existent. Will most definitely be reporting the hotel to trading standards.

Stayed here so we could go and see elton john at the stadium of light which is only about 25 minute walk. The apartment number 1 was nice and clean and very comfortable beds we had a great nights sleep we will definitely recommend it very cheap well worth the money