The Cascades Hotel at Sun City Resort

The Cascades has potential, but unfortunately, its current state shows significant deterioration. During our visit, we noticed the swimming pool area was not well-maintained, with visible dirt and signs of neglect. The lounges around the pool appeared old and damaged, detracting from the overall ambiance. Additionally, there was a noticeable sewage odor emanating from the cold-water pool, which made the experience unpleasant. Given these issues, it may be time for the ratings agency to reassess the hotel’s rating to reflect its current condition.

The Cascades Sun City hotel advertises itself as 5-star, but our experience was anything but. The bathroom was dirty, with a persistent foul odor from the toilet despite daily cleaning. The shower was blocked and caused flooding, and by 6 pm, both rooms we booked had no hot water, leaving us unable to bathe. The wall-mounted phone charger was broken from the beginning. The rooms are designed with shared balcony access, allowing guests from other rooms to enter your space. On our second night, the neighboring guest was loudly talking on our balcony right in front of our room, disturbing our sleep. When we contacted security, they couldn’t reach her since she was outside on our porch, so they had to enter through our room to address the issue. The problems didn’t end there—poor soundproofing meant we could hear loud music from outside late into the night. For a so-called 5-star hotel, the experience was shockingly poor.

At arrival I asked for a room that was not located on ground level as the last time at Sun City there was an overwhelming odour of mould. Anyway, my room was on ground level and mould odour still there. No water in room on arrival. No fridge and nothing at all except the bed and tv. Going to the pool I ordered food and drinks, paying with the room card. The poor waiter returned stating that no facility was opened on my room and that we had not even checked in 😡I was assured the account was open. Anyway, we are still here “slumming it” hoping tomorrow will be better.

Cascades remains the worst hotel at Sun City year after year. We didnt physiclly stay there this year because having a kid, it really isnt suitable . So why the bad rating? Simple hospitality, it has none. We went to the greek restaurant Maltos by the swimming pool, spent a fair amount of money. The food was average. My daughter wanted to swim i the pool, the pool watchdog jumped into action and said my daughter (6 years) was not allowed to swim because shes not a guest. Well guess what Maltos I will never eat there and cascades your hospitality ia by far the worst at sun city.

So if anyone was thinking to visit any of the Sun City Hotels and or Restaurants, avoid at all costs. None of the general areas and or Restaurants have any air-conditioning, unless you appreciate dining at 20h00 in 30 degrees heat. Absolutely pathetic for a resort paying top dollar and receiving sub standard service!

Rooms are well-equipped & very spacious, however decor is dated. House keeping pop.in several times daily to top everything up tidy up shut curtains, turn beds down. Breakfast is plentiful & good quality however restaurant is extremely busy at weekends. Pool Area is lovely however pools are not very clean,sand,leaves & insects in abundance. Free bus service to anywhere in sun city. The staff were all extremely friendly and polite, especially Busi. Would definitely stay again