Days Inn & Suites by Wyndham Summerside

Showed up at hotel at 1:30pm, was told check was not in till 3:00, I asked if all rooms would be ready at the same time, they said yes! I asked do you have a cleaning crew in every room, lol, not pleasant service, not accommodating, not friendly, stay away, no common sense to company policys

I booked this hotel through Air Miles (which apparently is affiliated with ******* in some way). I initially booked for two nights but later decided to stay another and made a second reservation. Not a good idea, in hindsight. When we checked in, I explained about that to the young woman at the desk. I was required to give them a $200 deposit on my credit card. I've never had to do that before but usually I book using a credit card and not using Air Miles so perhaps that's standard. The hotel is located at the edge of downtown Summerside in a slightly sketchy neighbourhood. There may or may not be a nice view from the other side of the hotel but our third floor room overlooked the Royal Canadian Legion bar. I didn't hear anything as I had earbuds in when I slept but my son said the noise from the people smoking outside the bar was pretty loud. The decor was ok and I did like that the window shade had a sort of mural on it. The fridge was larger than a mini fridge, which was nice. There were two queen beds and a desk with a couple of drawers and a single desk chair. There was nowhere else to sit but on the beds. The mattresses were pretty comfortable but were on top of a metal sheet of some sort and when you get up, the metal buckles and makes a heck of a noise as it vibrates. Took us two days to figure out where the noise was coming from. The bathroom was pretty standard except the tub had a sort of channel down the middle, presumably to help the water along when draining?? My son slipped and nearly fell because it was such an odd configuration. I decided to get a bath. The back of the tub was straight up and incredibly uncomfortable to lie in. Also, the bottom of the tub had some kind of grit imbedded in the paint, presumably to prevent slipping. Something like you'd find around a swimming pool. That was very uncomfortable to sit or lie on so I gave up on that. Wouldn't have been nice for a small child to have a bath in. So far, it was just ok, but the best was yet to come. I was awakened on the second morning by the phone ringing but by the time I figured out it was the room phone and not my cell, they had hung up. A few minutes later (it was around 11:30), there was a knock on the door and a cleaner said he was there to clean as we were leaving that day. We weren't leaving because of the extra day I booked and I told him that. He went away and a few minutes later, he knocked again. I was getting a little annoyed by all of this as I was barely awake and was wearing pajamas. The man didn't speak much English and was saying something about the phone. I couldn't understand what he wanted and then the phone rang so I closed the door and answered the phone. I was told they had no reservation for our third night and I explained again. They asked me to email them my confirmation which I did and then we set about getting ready for the day. As we left, the woman at the desk said they were trying to figure out with ******* what was going on. Whatev

This appears to be an older location that has been non-professionally renovated. (2 inch gaps in the flooring in the dining area, broken tiles, wood missing from doors, etc. Minimal lighting. TV but no cable so you can't actually watch anything except youTube. Bed was comfy but it was on a thin metal ?shelf? that constantly made noise as you moved. The staff were pleasant and the breakfast was good.

it was nice and centrally located. only bad thing and wasnt that bad was took a while for the hot water to come but when it did it was plenty hot. i would definately stay again

The room was newly renovated except the bathtub. I assume that will also be renovated. There was a copper fitting and a little debris from installing the toilet still on the floor. I am sure once all the renovations in the building are completed that it will be a wonderful place to stay. Also the blinds with the scenery pictures are a really nice touch.

i cant believe this hotel they say online that there is a pool here but 1 its not even in the building its fkn across the street 2 it fkn doesnt have water in it. How do you swim in a pool with no fkn water. i cant find the game room

Positives: - The front desk staff, Jash, was responsive and practiced active listening. Honored his words. For example, I inquired about the check-in requirement before booking. He explained and did what he said he would do and did not ask for additional information than what we agreed upon. He also was flexible in accepting different forms of incidental payments in addition to credit cards including cash. - Jash also was the one who checked me out the next morning. Once you ring the bell at the front desk, as promised, Jash showed up in less than 5 minutes. Seems like he's the only staff in this facility. - Quiet - The hotel did a good job managing expectations: Reasonable rate given its rating and amount charged. It positions itself as a 2-to-3-star hotel, more like a motel, and charges like a motel, and the facility and condition are aligned with a motel. Better than 1) hotels advertised as a 4 or 5 star to trick you in then found out later it's a 1 or negative 5 out of 5 hotels like Embassy Suites by Hilton in Montreal. or 2) 3 or 4 star hotels that charges you a high price and was in gross and dirty condition like Charlottetown Inn & Conference Centre in Charlottetown, Prince Edward Island. - Clean bed - Easy parking - Central air conditioner and heater work well, seems like it's newly installed - Clean lobby Negatives: - Even though it has a staff with positive attitude, and effective expectation management, but it does not mean the room cleanliness can be compromised. Hairs found on multiple areas in the bathroom. Watermarks on desk surfaces. - old facility so not many electrical outlets in the room nor located in the convenient places. Other: - the rate did not include breakfast, nor they provide breakfast during slow season though they may have a facility to do that. you need to check with the hotel directly. - most hotels in Summerside, Prince Edward Islands are motel grade. Charlottetown has better lodging accommodation, which is about 40 to 60 minutes away without traffic.

Front Desk personnel friendly and helpful.

The check-in was nice & the young man was welcoming & friendly. Our room was a fairly good size. Nice decorative pillows & thro on the bed, very attractive. But I’ve never had a bed make so much noise, it was also like sleeping in a hammock it was sagging so much I couldn’t turn over. The tube has been resealed, & they shouldn’t have wasted their $. It was still all scratched & looked dirty even if it wasn’t… didn’t want to get into it. It’s also not a very sound proof place, our neighbours up the hall turned on their TV at 5:30 much to our surprise 😦 Nice little microwave & fridge. No food near by there was a line up of people at the front desk in the morning, but there was no staff working or anyone around to help them