Sunway Resort Hotel

Clean hotel, nice ambience, comfortable & excellent service, big room with full amenities, gym & swimming pool

The location are superb because it just attach with the Sunway Lagoon and it has a VIP access to Sunway Lagoon, no need to queue so long from the main entrance. Sunway Resort are my most favourite kid friendly hotel such as the Level 5 Kid pool and the Level 1 have a kids corner buffet area. The in charge manager in the Level 1 are so helpful and kind to serve some beverage for visitors when waiting the long queue for breakfast buffet. All the staffs such as lobby receptionist, safety guard duty on pool, room cleaner, restaurant waiter and etc are so responsibility. My sons are very enjoy and happy during this 3 days 2 night at there. I’m sure will come back again.

Very well located, and ideal for families with small younger children, as there are many entertainments for them such as the Sunway Lagoon Park and the separate Swimming pool designed for the little ones, the room was clean and the staff were extra friendly

Hotel that is walking distance to shopping mall. Higly recommended.

This is my second time staying at this hotel, and this time, I specifically booked an upgrade to the Grand Deluxe Room for a total of 5 nights. The location of the hotel is impeccable, and the room space is quite generous. However, considering the nightly rate of over RM800, the value for money is not high. The room facilities and amenities also leave much to be desired. It's surprising that a five-star hotel would only provide two bottles of drinking water and no coffee machine, only offering instant c⁷offee, as well as two tea bags, each of black and green tea. Furthermore, the handwash basin in my room was partially clogged, which resulted in slow drainage. I reported this to both the staff and the receptionist, but it still hadn't been fixed by the time of my check-out. Additionally, the windows in the grand deluxe room are completely sealed, so it's impossible to get any fresh air. When I requested a higher floor upon check-in, they initially assigned me to the eighth floor. However, due to noise from a family with children on the eighth floor and less-than-ideal soundproofing, I needed to change rooms due to a severe cold, their subsequent arrangement of the tenth floor. During my stay, I noticed a trend in which most foreign guests, especially Westerners, were typically assigned to higher floors. I hope this wasn't my sensitivity and that the hotel doesn't discriminate based on different ethnicities, especially given that I paid for my stay!

it was a wonderful staycation.. i would definitely recommend this hotel.

Superb vacation with waterpark ventures suitable for kids. No need to go sunway lagoon as this is aldy sufficient for small kids. Great breakfast with a lot of choices. Will repeat again❤️

Decided to book Family Terrace Room due to the availability of bathtub and space. My children love the hotel so much due to the accessibility to the swimming pool which we could view from our room terrace. The waterventure pool for the kids, the spacious bathroom, amenities provided and kids corner for our morning breakfast. The room is clean and love the smell of the hotel. A very short walk to the sunway pyramid mall where we could do our shopping and eating delicious food. All was great, however it would be better if there is a system at the check in/out counter. As there isnt any designated queue line, so the person supposedly who came later could be doing the checking in first if he/she was standing behind the counter whom had completed the registration earlier for a guest. It seems quite unfair for the first person who was waiting for quite awhile and still have to wait further to be attended. Will definitely come back again.

Nice and pretty refurbished hotel. However, food standard and taste have definitely lowered.