Brian
27 de fevereiro de 2024
This property was great when we stayed last year. Our room was cleaned only once in a 4-night stay. One night they changed our garbage and gave us new towels but did not clean our room. The next night they didn't do anything. When we arrived back at the hotel after dinner we had a dirty room and no toilet paper. The front desk was closed so I had to go buy TP at a local store. When I complained the next day when my room was not cleaned for a 3rd day in a row they apologized and said my room was marked as cleaned. Unfortunately there was no one left to clean the toom so they only were able to give us new towels. To top it off the hot tub was closed for " scheduled maintenance" on 2/21. I inquired when they were going to reopen it and the receptionist just said - " I don't know, they need to order parts". I said that doesn't sound like scheduled maintenance. The receptionist just shrugged her shoulders as if to say - tough. I was disappointed because I love to hit the hot tub after a day of skiing.
Now here comes the WORST part. My wife and I developed a bacterial infection due to contaminated water in the hot tub and had to be treated with antibiotics. This happened to my friend who was staying there as well.
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