Warrington Fir Grove Hotel, Sure Hotel Collection by BW

Manager fantastic nothing is a bother goes that extra mile stayed a few times while visiting family . Recommend to my family & friends who will be visiting throughout the year Thanks to the other staff there great also we were made welcome and enjoyed our stay tremendously. See you all soon

Nice stay 😊

Fabulous one night stay with a free room upgrade the first room we had was very small the second was perfect, the breakfast was lovely and lots to pick from, I will definitely be becoming back to this hotel

An absolute nightmare from start to finish. Reception in this hotel doubles as a bar and when we checked in, it became clear that Phillip and I were in for a treat. Manuel. No, I am being serious, Manuel, checked us in, eventually. Took over 20 minutes, serving food to customers in the restaurant, pulling pints and generally being incompetent. while we were still stood there. Between being offered drinks while we waited, this was upgraded to 50% off then an upgrade while he fiddled with the screen and at one pint picked it up and turned it round to show that it wasn't working correctly. Once Manuel got his system to work, I was allegedly upgraded from room 21 to room 36. A change from a standard room to an "executive" room. Surprisingly, the room was very small, and exactly the same size as room 21. I know this because all the rooms in that part of there hotel are the same size. This was not an upgrade, it was something to placate me and get me away from the reception. Clearly. On arrival in the room, it was stiflingly hot and no air conditioning. I found a desk fan in the very small cupboard, as well as a pair off socks from a previous guest behind the club chair. Room was very tired, definitely not decorated for a number of years. Window safety catch was broken, but this allowed me to get air into the room. Surprisingly, the bed was comfortable, although a lot smaller than I usually expect in a hotel. There was a lot of noise in the corridor late at night and early in the morning, the language was quite blue but I suppose I can't blame the hotel for the quality or manners of the guests they have. Breakfast was very disappointing and for the price charged a bit annoying, to be honest. Ingredients of a very poor standard. Bacon overcooked and sausage very dry. Couldn't fault the young lady serving, it's not her fault. She was very polite and came as quite a surprise. All in all, my experience in this hotel has not only put me off visiting this hotel again, it has put me off visiting Warrington again. I think a train journey from Manchester to Warrington for football next season. Best Western have gone downhill recently, granted. however, this particular hotel is very disappointing and a poor addition to the BW brand. I have no reason to doubt Hallmark disposing of this hotel, they are well rid of it.

Room was freezing cold, broken sink, stains on chairs etc, smelt musty. Went to reception to change rooms which they did but noticed smashed glass on the floor in the reception area. Mentioned it to staff and when I went back down to reception later that evening to get a drink it was still there!!! Second room was much better however the toilet paper and tissues hadn’t been filled up so I had to ask for some more loo roll. There was an issue with the pluming also. Everytime you flushed the toilet it was extremely loud and made the wall shake, no exaggeration. This hotel is definitely not what is advertised online and me and my partner were very disappointed when we turned up. This hotel definitely needs some TLC. I wouldn’t recommend and wouldn’t stay again.

I rarely post a negative review but this hotel is really poor. The room was very small with furniture that must have been at least 40 years old and falling apart. The carpets were old and worn looking and the whole room had a feel of being run down and in despised of renovating. The staff were very nice but it must have been hard selling such a run down place. I would not stay here again nor could I ever recommend someone staying. I’m sure that Warrington must have better options than this dump.

Loved our stay, very friendly helpful staff. Room clean, everything we needed. Restaurant food good although could do with more variation and perhaps regular updates to menu. Otherwise great stay, no probs.

The staff are great the rooms are good but the food is bad the breakfast was uneatable the bacon looked like it was boiled its self service and the bacon was all stuck together there are no fried eggs only scrambled it reiminded me of the army powder eggs and as for the beer in the bar is very expensive and undrinkable

We had previously stayed in a best western hotel in Weymouth, and were very impressed, so when travelling to Scotland, they were our first choice for our over night stay there and back. Big mistake! It was nothing like Weymouth, the room was grubby with a stained carpet, the heating was off, it was cold , and by the time we got it on and started to heat the room the timing went off! I had to sleep with my hoody on! During the evening at 10pm the manager walked into our room! And at 10.57 the TV went off we could not get it back on, but in the morning it was back on??? The heated towel rail didn’t work, so bathroom cold, shower was unreliable, either freezing or roasting. The shower head looked rusty! We had booked evening meal and breakfast but forewent breakfast. Because we had had enough!!