Usuário convidado
29 de julho de 2023
We booked this stay for my girlfriends 50th birthday hoping for an exceptional experience, unfortunately it fell short of that. It started with them messing up our massage treatment for the birthday girl, so we did not get massage on the day but the next day. Finding our way through the hotel was not the easiest, as the signs were rather unclear, why not just call the spa department SPA instead of Bluewater or the restaurant RESTAURANT instead of Captain Table? Our room looked out over the tennis court, little did we know it would feel like sleeping on a motorway with cars going up and down the hill throughout the night. The first day we did not get cleaning of our room as our housecleaner arrived at 4 PM!!! We had been out of our room since breakfast at 10 am so they had plenty of time to sort it out. The showerheads in the shower are sooo small you hardly get wet, and have to stay longer in the shower (we are average sized people). It really does not help to put a sign up that they are saving water to help the environment when you have to stay longer using more water. For dinner we had a set three course meal and that was fine, but there was not enough staff and some could not even speak Swedish properly! Get more staff and have them trained properly. For breakfast we had to book times beforehand, which was fine, we thought it was to stop overcrowding, but when they let everyone in with or without a booking, it defeated the issue. Again not enough staff and running out of basic stuff like breakfast tea (they had 10 different types of tea, but run out) maple syrup, scrambled eggs had never seen a hen or an egg it was the powdered stuff!! They only had one selection of non-dairy milk, no almond or soy just oatmilk! There were long lines for juice as there was just one station and long lines for warm water for tea. On the positive side times for spa was excellent and one had more than enough space, I think that mobile phones should not be allowed as people take photos and videos in the spa and then naturally get other people in pictures/videos and that is breaking at least Norwegian laws, also people are talking loudly on their phones and that is not relaxing.
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