The Devon Valley Hotel

We recently visited a hotel in Stellenbosch with family and friends, and we had a great time overall. The setting of the hotel was stunning, surrounded by beautiful landscapes that made it the perfect place to unwind and spend quality time together. The rooms were a decent size, clean enough, and comfortable for our stay. While they could have been a bit fresher, they had everything we needed for a relaxing time. The food in the restaurant was of good quality, with great service from the staff. The waitresses were very attentive, always making sure our table was well looked after. The breakfast offered a nice variety, and we appreciated the warm and friendly approach from the restaurant team throughout our stay. We did have an issue with the hotel management, as they attempted to cancel my reservation without a valid reason, which caused a bit of unnecessary stress. Thankfully, it was resolved, and we were able to continue our trip as planned. Despite that, we had a wonderful time with our friends and family. The hotel’s peaceful location, combined with the chance to catch up with loved ones, made it a very enjoyable stay. I’d recommend it to anyone looking for a scenic getaway in Stellenbosch.

It’s disappointing to see the hotel’s response insinuate that I’m “not presenting all the facts.” I actually reported this incident to John, [assumed] the night manager, immediately upon returning to the hotel and sent a detailed follow-up email to management, outlining all the information requested. Unfortunately, I’ve yet to receive any feedback on the points below, which only reinforces my impression that there was no genuine intent to resolve the matter. Here’s a breakdown of my concerns with the points presented in the hotel’s reply (which I’ve already sent to them on email and have been ignored, again, because they have no intention of resolving this); 1. The hotel’s coding system confirms no unauthorized entry, but it does acknowledge the housekeeper’s presence in my room, which is central to my concern. Accessing money from a zipped handbag inside a suitcase requires more than a cursory glance, and this fact has yet to be properly addressed. 2. I understand that the housekeeper denies the allegation, which is expected in such circumstances. However, this denial seems to have been accepted as final, despite her being the only person confirmed to have entered the room. Was there any effort to substantiate her statement with security footage from the hallway? 3. The hotel emphasizes the housekeeper’s tenure and clean track record. While I respect her years of service, a history of good conduct doesn’t exclude the possibility of isolated misconduct. Relying solely on her employment record feels insufficient given the specifics of this incident. 4. Management mentions that it’s standard procedure for doors to remain open during cleaning and that rooms aren’t left unattended. However, I’d like to know if this open-door policy includes any form of supervision or regular checks to ensure housekeepers aren’t handling guests’ belongings. Without oversight, this practice doesn’t necessarily protect guest property. 5. I understand the hotel rarely experiences theft complaints, but the rarity of past incidents does not invalidate my experience. I would also appreciate clarification on how the previous theft case was handled. Did the involved party admit to the theft, or was there a denial? Has there ever been a case where an employee admitted fault? Understanding this would shed light on how such matters are usually handled by the hotel. The hotel feigned concern and had no intentions to solve this. The unwillingness to acknowledge that this happened under their watch is disheartening. To future travelers, please be aware that if anything is stolen from your room, The Devon Valley Hotel management may do little to investigate or resolve the issue. So based on how they’ve handled this entire situation, I would 100% advise NOT to stay in this property and if you do, do so at your own risk. They lack integrity and I will DEFINITELY not ever go back here !!!

Beautiful hotel with beautiful views. Friendly staff. A definite place to stay when you are in Cape Town

Absolutely beautiful views and grounds – wonderful, family run hotel. Lovely pool, yummy restaurant, awesome small bar area/lounge with great selection. Stunning views from outdoor patio area, incredibly friendly and a helpful staff.

We arrived at the hotel,after being on Queen Mary for 21 nights,We were blown away with the service,attention we recieved which was equal to the standards we had recieved from Cunard,The receptionists,the staff serving food,the wine waiters,manager,and housekeepers,were absolutely fantastic,always a smile no matter when we were greeted,we even had help contacting the airport re our flight home,they went a step above and beyond ,which we were very grateful for! Our room and the hotel was spotless clean,I have stayed in Spiers,but this hotel in my eyes was superior,I would highly recommend anyone thinking of going to Stellonbosch in South Africa to make this their first choice! Absolutely first class,I think the owners are very fortunate to have staff of this calibre! Thank you all for making our stay so memorable! Jane Innes

A peaceful secure little haven, lovely gardens, view and swimming pool. Good food. An efficient and reliable shuttle service. Very helpful and friendly staff. Would definitely recommend this place to family and friends