Linda J
22 de setembro de 2024
So from the outside the building looks run down, we arrived early and spoke to a helpful lady on reception, we stayed and had a light lunch which was really good. When we checked in later we were disappointed to find our superior room was not that at all. Our lake view was just about visible. The room was dark and in need of an update. The toilet had continuous water running, the extractor fan was extremely loud, the sealant around the bath had black mould patches and also around the sink plug hole. The heated towel rail needed a clean. Every part of the room floor squeaked, as did the four poster bed every time I turned over. The wardrobe door didn’t open but did on its own 10 minutes later! The bar staff were lovely and helpful and the food was pretty good for an evening meal. On checkout, I told the receptionist about the door but it was dismissed as a faulty towers wardrobe, she also said we needed to pay for drinks from the bar which we’d not done as we’d paid for our drinks each time we ordered…I’m surprised you don’t have to show your room key every time you want to add something to the room bill, I’m not entirely sure she believed us when we said they weren’t ours. Unfortunately we didn’t feel the price warranted what we got.
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