Encontre hotéis 5-Star em Distrito de Ashigarashimo

Tucked into the foothills of Hakone, in a quiet village along Yugawara Parkway, we found this small villa surrounded by greenery and the sound of a nearby stream. But what stayed with me wasn’t the villa—it was us. The kids ran straight to the deck, reaching out to catch the falling cherry blossom petals as they drifted onto the water, arguing over who caught the most before they slipped through their fingers. Someone left the door open, letting the cool air drift in. By evening, we were all gathered upstairs, half-talking, half-listening to the steady rhythm of the stream below. No one reached for their phones. Later that night, we slept with the windows open. You could hear the water, constant and calming, like it had always been there. It’s strange—places fade, but moments like this don’t. The quiet, the laughter, the feeling of having nowhere else to be. That’s what I’ll remember. 

Agradecemos o seu serviço atencioso. Graças a vocês, tivemos uma estadia verdadeiramente maravilhosa. O quarto e todas as instalações eram excelentes, fazendo-nos sentir incrivelmente confortáveis. Gostaria de dar um feedback a uma das funcionárias responsáveis ​​pelo serviço de alimentos e bebidas. Ficamos profundamente comovidos com o seu esforço e dedicação genuínos. Ao mesmo tempo, para o seu desenvolvimento futuro, gostaríamos de sugerir algumas opções: 1. Em relação à disposição dos pratos: Sugerimos colocar os pratos com comida no centro da bandeja ou tábua de servir, pois isso tornará o serviço mais agradável e apresentável. 2. Em relação à retirada da louça: Antes de servir novos pratos, sugerimos retirar todos os pratos e talheres usados ​​(começando pela esquerda ou direita) e, em seguida, servir os novos pratos. Isso tornará o processo mais ágil. 3. Em relação ao arroz e à sopa de missô: Perguntar aos hóspedes se desejam mais arroz ou sopa de missô antes de adicionar tornará o serviço mais atencioso e cuidadoso. Como estrangeiros, não éramos muito exigentes quanto aos detalhes do serviço, mas esse nível de serviço pode gerar expectativas muito altas para os hóspedes japoneses. No entanto, no geral, a estadia foi perfeita e se tornou uma das nossas lembranças mais queridas. Muito obrigada por nos proporcionar momentos tão maravilhosos. Obrigada!

Chose this place for the private onsen and highly reviewed meals. Meals are served in the central restaurant, will need to book meal timing for both breakfast and dinner as they serve over two rounds. Chose kaiseki dinner which felt like fine dining too. The rooms are modern, with the private onsen on rustic balcony facing the forest. The hot onsen water runs continuously into the pool, which made me think it’s really from the mountains. Do note the hotel is on the middle of a hill, so if driving, be prepared to drive along small windy roads to reach. When leaving, the hotel staff will even help to look out for oncoming cars and direct you to safely drive out of the hotel property onto the main road.

第一次體驗這種純日式旅館，雖然衹是匆忙的住了一晚，但體驗十分豐富多彩。服務人員熱情且貼心，雖然幾乎全靠翻譯機和肢體語言，也並沒有影響我們交流。負責照顧我們的阿姨會耐心幫我們換裝，提醒我們去欣賞櫻花，問問我們去哪玩，感覺特別像自家親戚在照顧來旅行的孩子。這大概就是家庭旅館的含義吧。晚餐和早餐都十分美味，且充足！女生真真是吃不完啊！在得知我們有人生日，更是得到了手寫的祝福卡片，感動極了！我們朋友約好下次要多留點時間再來這裏！

É um dos melhores hoteles que já visitaram, a localização é grande, perto da estação Gora, autocarro directo para a saída de Gotemba premium, a sala é bonita e limpa com onsen pessoal, há 3 onsen privados podem ser usados livremente se disponíveis. Até há equipamento de café com toalhas de mão Na Sala para fazer café. Snack, bebida, cerveja e todas as bebidas são gratuitas. O pequeno-almoço e o jantar são excelentes, o jantar é oito curso de cozinha, leva Quase duas horas para completar. Claro que todos OS serviços são de Quase 40000 yens por pessoa por dia, MAS vale a Pena, e você VAI ficar no hotel novamente se você visitar Hakone.

As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff.

Por sorte, este hotel com onsen tem um Family Mart bem ao lado. Tudo lá é limpo. O onsen no 6º andar também é muito limpo, adorei. A melhor parte foi levar minha família ao complexo aquático Yunessun, que fica bem em frente. A entrada é gratuita se você pegar os ingressos na recepção do hotel.

The place looks like the pictures. It’s about 20 mins away by bus from the hakoneyumoto station. We used the baggage delivery service at the train station (1000 yen per piece for regular size baggage) and when we checked in, our bags were in the room already. The staff is very nice and helpful. We’re thankful for the shuttle to the nearby bus station. The food is great. The onsen is very relaxing. We had a great time at this place. Definitely will stay again when I visit Hakone.

完美的酒店。環境幽雅，房間大而舒適，化粧室，浴室和露天温泉在同一區域，非常人性化，洗漱卸粧護理用品齊全，還有面膜，考慮周全。懷石料理晚餐堪稱完美，每一道菜都是用當季食材用心製作，口感豐富而鮮美，早餐也很不錯，為廚師長點贊。酒店人員的服務熱情周到，特別感謝KAWASE，家人一樣的親切，讓我們度過了特別美好的兩天。

From the moment upon entering our room we felt the relaxation which comes from a healing place. Everything felt and was great. Great staff, dinner,breakfast, hot spring, garden...