Encontre hotéis 4-Star em Kunming

I stayed on the second highest floor in the very last room, away from the elevator. I appreciate the thought of putting me on a higher floor even though I had not asked for it. However, there were constant angry loud banging coming from next door to my room, and also from above my room, which scared me at night. Aside from that, all the staff told me that the hotel is brand new, so there will be a constant smell of chemical plastic coming from the air conditioner when turned on, which resulted in me coughing and becoming ill near the end of my 7-night stay. Everytime I come back to the room, the plastic smell gets so strong that I had to turn off the A/C and open the door for ventilation. Furthermore, the lady manager came to my room one day, asking me about the encounter I had with their night security guard two nights prior. I told her some of which had happened that was unprofessional. This particular security guard had followed me to where I had bought my dinner one night (bbq goose shop next to hotel), and had asked me a couple strange questions, as in why am I in China and that there must be ulterior motives in my visit to China. The way he asked me rubbed me the wrong way as I didn’t know how else to tell him except that I’m in mainland China to sight-see for the very first time. Nothing else. He seemed under the impression that I was in China for more important reasons and I found it really awkward and impolite as I had already told him my reason, to which he disregarded as untrue. Not a fun nor friendly conversation with a guest of the hotel who is also a foreigner. I get that he may be rusty in conversing with strangers but perhaps hotel managers could help him understand more common etiquettes and tact when interacting with hotel guests from not only China but all over the world. Anyway, the lady manager was very upset towards me after hearing what I had to say about this incident and decidedly undermined my words by eyeing me up and down my attire and conveyed a disdain for my presence, which undoubtedly is the worse thing you can do to a hotel guest when confronted by one of the more negative experience shared. She not only disagreed with what I had shared and that I should forgive the night guard as he is older and doesn’t know how to converse with people very well. I said all is fine. I only shared this information as she had gone up to my room to ask me about what had happened with this night guard. Oh and by the way, on that same night, after I bought my goose dinner and had eaten it, I was followed by the same night guard after throwing my garbage near the elevator on my floor, as he instructed me to do so prior at the goose shop. So he was literally waiting the whole time for me to come out of my room to throw my garbage! That encounter was so creepy and scary, that I recalled having goosebump when I ran back to my room for safety, all the while him following me from behind… Overall, the lady manager with her proud, egocentric nature is really unappreciated and unsightly. I am now left with the idea that as a Canadian Chinese, I will be treated as such while staying at mainland China hotels. This entire hotel experience left me with feelings of outcasted, prejudiced and treated less than what a normal hotel guest should be treated.

This is a unique hotel that offers healing therapy classes that comes along with the accommodation package. I’ve attended the sound bath therapy class at 1pm and felt somewhat relax after the session. Throughout the day, we had a lot of rest in our room and can hear singing bowl music from outside in the late evening til night. For maximum relaxation, I booked a room that provides aroma diffuser and essential oil to promote good sleep. Room has Xiao Du AI to help with curtains opening/closing, weather forecast, news, alarm setting and music playing! Unfortunately we were unable to enjoy watching shows on projector screen as the projector seems to be faulty. We initially thought its just dead battery in remote control but after changing to new battery provided by the hotel staff, the ceiling projector still fails to turn on. We gave up troubling the staff and rest instead since our flight is late midnight. Breakfast is wide spread and offers both western and local food option. I like their porridge and it’s a good change from having daily Mi Xian from other hotels. They also offer special jujube type of fruits that I’ve never tasted before. In addition, they also offer afternoon tea buffet starting from 2pm which you can help yourself if you are still staying in the hotel during the afternoon. The only alarming thing is, we left the hotel with “Do not disturb” red light on + hang “do not disturb” tag on the door, but was shocked to see our room was tidied when we came back in the evening. China hotels do not seem to have safety box option as basic amenities, so we prefer not to get our room tidied but thankfully nothing valuable was lost. We didn’t tell the hotel since nothing was lost and our stay was short anyways. Overall, the staff service attitude is friendly and good but I hope they can respect customer’s privacy. If customer do not wish the room to be cleaned, please do not enter the room.

Recomendado para ficar perto do aeroporto de Kunming.Para o preço que paguei, o CP é muito elevado.A localização é óptima, muitos hotéis Na mesma área, por isso há muitas lojas e restaurantes a escolher. Embora a área de lobby e a carpeta EM área comum mostrem a sua idade um pouco, a sala que fiquei é impecavelmente limpa, moderna e confortável.O tamanho Da sala é grande, a vista é grande, o banheiro também é grande e a pressão Da água é grande. Só a inconveniência é que o lobby não é directamente acessível por carro, você precisa descer alguns passos curtos para a alcançar, é um pequeno inconveniência, considerando que é um grande valor.

I seldom write reviews after a stay, but Hampton is the biggest exception! I recall walking into the reception and the staff were incredibly helpful and friendly. There was a counter where snacks and drinks were free to enjoy while waiting to check in, which was nice for my parents and my kids to settle down after a long flight. Moreover, the room was neat and tidy, where pillows were soft and comfortable. The breakfast buffet was one of our favourite sessions of the day, there were so many delicious options to choose from, both western and Chinese food are equally scrumptious. We were supposed to pay for our kids’ breakfast, but the management was so kind to let them have it for free for the whole stay! Additionally, the housekeepers really did a great job. They were so nice to bring us extra free bottles of water every day, as well as new towels and the room was always kept neat and fresh. The customer service lasted even after we requested for a late check out, they gave us free gifts (Beautiful Luggage Tags). Who could’ve asked for more honestly! Five Stars for sure!

As a branded hotel, it's a decent, no-frills option for leisure or business stays, but it still falls short when compared to Atour. Given that it positions itself as an extended-stay apartment hotel, while the room size is good, the facilities and amenities are quite disappointing. For an extended-stay apartment hotel, the main needs are cooking and laundry. For stays of 1-3 months, the absence of an induction hob, a double-door refrigerator, and a separate washing machine is simply unimaginable. In Shanghai or Beijing, a one-bedroom, one-living room, one-kitchen, one-bathroom serviced apartment only costs around 15,000-20,000 RMB per month. Kunming's market capacity for this type of accommodation is only going to grow.

Still very satisfied after multiple stays. The front desk staff are flexible and professional in handling requests, and the free shuttle service is very convenient. Located behind a residential area, it's very quiet. The breakfast quality is consistently good and delicious. Kunming's cool climate is very comfortable. They thoughtfully provided snacks for the children and their special lucky draw always brings joy to the kids.

Service was excellent as staff at Reception counter is able to understand English. Good customer attributes and with smiling and dedicated services. Even help me to fix problem on the coffee dispenser provided with compliments beside the reception counter. Location is strategic and near to Kunming. Room is extremely big and price is reasonable. Highly recommended. Will book again in my next trip

Another episode of high quality airport hotel to surprise and impress me. The hotel offers shuttle bus pick-up upon arrival when you call the toll free number after landing to arrange. The reception area is both magestic and relaxing giving you first charm of luxe. Upon entering my room, you are given a posh simplified layout of modern hotel which is suitable to both work and leisure travel. P.s., there is a self service laundry area at ground floor. It is convenient to order food delivery to the venue and if the subway station is closer to the hotel, even better. Would highly recommend to those require layover in between your flights. I got my own earplugs so the vincinity to the takeoff lanes that was not an issue to us. Thank you to the hotel team they are very professional and generously offered the minibar and late nite snacking buffet during my stay.

While located in the less bustling area than the other 4 Points hotel - this spot isn’t that far away from the main shopping stretches and we did enjoy long walks. The room was really great and exceeded all expectations

Note on Hotel Name: This property appears under multiple names across platforms—Hyatt, Imperial Palace, Ritz—though officially branded Grand Mercure. Reception Chaos and The Window Saga Check-in was rushed and incomplete—no luggage assistance, no WeChat information, no translation tools. The real problems began when I reported my window wouldn't close. With one receptionist managing everything, guests competed for attention in survival-of-the-rudest fashion. She'd abandon helping me whenever someone else interrupted, forcing me to wait while she handled whoever was most insistent. Hours of frustration followed. The maintenance worker actually said it ”wasn't really a problem” since ”most windows are like that in the hotel”—an alarming admission. After being dismissed and deprioritized repeatedly, I finally got another room. This one had a working window but noisy neighbors and poor soundproofing that broadcast every car horn. They sent an apology fruit platter—genuinely the best I've received in China, beautifully arranged. But fruit platters require far less investment than proper staff training, adequate staffing, or basic maintenance. The Bright Spots: Room and Breakfast The stylish room with warm atmosphere and spacious layout was genuinely nice, though the window view wasn't appealing. The bed was acceptable. The breakfast team was easily the best part of this hotel—truly professional unlike virtually everyone else. Day one featured fantastic food, skilled preparation, and competent service that stood in stark contrast to other departments. Even when choices declined on days two and three (less refilling, fewer Western options), the cooking team remained the most professional staff I encountered. They also shut down before 1:30 PM despite posted hours. Housekeeping Failures During housekeeping, I left my robe and towels out to be changed—they were clearly used and wet, obviously needing replacement. They didn't change them—they folded them and left them. I had to ask them to replace items like shower gel, basically had to tell them everything. They also moved my pile of dirty clothes for some reason and mixed it with clean clothes, putting everything on a chair. Maybe these staff should respect personal space and belongings? One housekeeping staff member in the morning delivered mineral water but was impatient and unfriendly. Infrastructure Issues This aging property needs renovation. The hotel is pretty old—windows not closing, minor things not working or getting detached from walls. Water temperature in the shower fluctuated wildly, giving you burning water on your face when you don't expect it. Shower pressure from the handle was pretty good, but not sure what the top running shower is for—low pressure, useless. Elevators were very slow. I ordered coffee—it was delivered to reception but they didn't call or message me and didn't use the robot to deliver to my room. I went downstairs at some point and took it. No explanation, no apology. Final Verdict Two genuine strengths: stylish rooms and a professional breakfast team that understood hospitality. This only highlighted how dysfunctional everything else was. The chaotic reception, incompetent housekeeping, dangerous infrastructure, and absent service standards make this hard to recommend—despite nice rooms and excellent breakfast staff. Would I return? No. Would I recommend? Only if everywhere else was fully booked.