Com localização central em Cidade de Malaca, Grand Flora Hotel Melaka fica a 5 minutos de carro de Mercado noturno da rua Jonker e de Megamall Dataran Pahlawan Melaka. Este hotel fica a 2,1 km de Templo de Geok Hu Keng e a 2,2 km de Mesquita Tranquerah.
Aproveite comodidades convenientes, como Wi-Fi de cortesia, salão de banquetes e máquina automática de vendas.
Grand Flora Hotel Melaka oferece aos hóspedes deliciosas opções de refeição no um restaurante. Há café da manhã (buffet) disponível diariamente, entre 7h e 11h, mediante uma taxa.
As comodidades presentes incluem balcão de recepção 24 horas, armazenamento para bagagem e um cofre na recepção do hotel. Estacionamento grátis sem manobrista está disponível no local.
Sinta-se em casa em um de nossos 94 quartos com ar-condicionado e TVs LCD. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiros apresentam chuveiros com chuveiros com efeito de chuva e secadores de cabelo. As comodidades incluem escrivaninhas e cortinas blackout. Além disso, o serviço de arrumação nos quartos é fornecido diariamente.
"I had a minor accident in front of the hotel lobby—I hit the cement curb/bollard in front of the hotel, resulting in a slight scratch/damage to a floor tile (and this particular tile already had several previous damages from other people hitting it before).
Subsequently, an Indian staff member (identified as a supervisor by his colleague) came and took pictures of the damaged tile. The issues I have with his conduct are as follows:
He started chatting with a Chinese customer while pointing out the minor damage and simultaneously pointing towards my car, smiling and chuckling slightly as if mocking or being sarcastic.
Then, another Chinese man (possibly a customer or staff) approached, and he again showed the damaged tile, smiling and chuckling lightly while pointing at my car. My issue here is: there were also Malay customers present; why did he choose the Chinese customers to point out this issue to, but not the Malay customers?
He then approached me and said: ”You have hit and damaged this tile, and you need to know that I will report this to the hotel owner, and you should know that the owner of this hotel is a Chinese person, and I am certain you will have to pay for the damages.” What is the implication of saying, 'the owner of this hotel is a Chinese person'?
I asked why he needed to make a scene and involve other customers to talk about the incident while laughing lightly and smiling as if being condescending, and why this incident was being exaggerated when he himself was aware and had mentioned that customers frequently hit that cement curb.
Is it now my turn to be made to pay for the damage, after it has been hit multiple times by other customers previously?
Am I being made a scapegoat to settle the costs of previous incidents?
Where is the commitment to excellent Customer Service in terms of maintaining a customer's 'dignity' or 'reputation' (air muka) in front of other patrons?
He made a fuss as if I had brought down the whole building.
I am attaching photos of the tile damage and other pre-existing damages."