Morgan
27 de dezembro de 2023
Unsupervised school trip having a party in the hallways made it impossible to sleep until after multiple noise complaints the hotel changed our room to another floor. Didn't offer to help move our bags, just gave us a new room key away from the kids. Both rooms were dingy, lights that didn't work, sockets that didn't work, bathroom fixtures broken, tiles broken, door hinges broken. Not sure why this is considered a 4-star hotel but I will definitely NEVER stay at this hotel again. The only convenient part of it was it's proximity to the Metro North station to hop a train into NYC...that's pretty much it. Desk staff was mostly rude and/or unhelpful. Us, along with many others on our floor complained about the school kids partying in the hall and the desk staffs response was "It's not our problem. This is a public building and we aren't responsible for peoples noise or behavior." If it hadn't already been 1am at this point we would have left and gone somewhere else if possible.
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