InTown Suites Extended Stay Select Houston TX - Stafford

Omg no matter where you go all these properties are INFESt with ROAChes. This was our second property here in this state and when I looked at the first room. It was very dirty, and so the attendant took me to another room, and it was worse. The first sink was detached from the wall, and I said to Angie attendant well maybe this means that I’ll be able to spray the roach spray back there the roaches that constantly came out of the bathroom behind the sink and the toilet from around the tub repair area. It’s Shell had black, mold or wire on the caulking area. I have pictures of when we moved out and the staff refused to get my deposit back stating that my family messed up their seek when I have a video recording of our walk-through and you can hear me talking about the sink being detached from the wall who’s people don’t care about the gas they play like they do to get you in there but the property still the people are very noisy. The trash stays very full and then the staff comes in to take pictures of your room once a week, they say they’re like an apar**ent but yet they come into your space weekly they don’t give you towel service. This is just a property I would recommend you not going to unless you had no other choice they will steal your money. They will lie on you and the kindness that they show you is just a ploy. and every time I attempted to speak to someone in management or that’s above the front desk people the front desk people informed me they had no number for their corporate office that they just had an email address to communicate with them win even when you search on the Internet you cannot find any communication for upper management this to me is a trap

Michelle was awesome! She went above and beyond!

This place is horrible I was getting bit by something in the bed I had red bite marks all over my skin several times and they really didn’t even care and they just have poor customer service i really like the security guard tho but everyone else is a no

I like the location, but the stay was really disatifying due the strong dog odor and the sent of dog urine; which caused my son's allergies to flair and I ended up rushing him to the urgent care. That was a huge inconvenience amongst all the other issues.

From the very narrow check in window (3-7, office closes at 7 sharp!), To the plastic-y sheets to the lack of sound proofing to the plumbing horrors and the odd smells... This place is cheap, consider bringing your own sheets and towels and cleaning materials if you can.

The service, when I arrived, was good. Although, the lady who checked me in did say that she doesn't usually work at that location. The other lady I dealt with was ok....a little abrupt, though. I had issues with the microwave, towel rack and TP holder. I reported the microwave and TP holder the next morning. The second night, the towel rack fell and I could not put it back in place. This was reported on the second morning. The TP holder and towel rack were fixed on the 5th day. The microwave issue was fixed on the 6th day....which was my last one. The noise level was ok....very thin walls, though. Would I recommend this place? Only if you had no other options or can't afford a better place.

They want to be known for long stay but room has only bed and kitchen table chair. No place to relax at night. Front desk never answers phone. If you want very basic, cheap financially, with very little service then InTown will work for you.

InTown Suites Stafford General Manager refused to provide me the reserved two bed suite with the following explanation: "We only guarantee the rates not the room". Then suggested to me to take a one bedroom or go ask for a refund. I have never seen or heard such an explanation or unprofessional service provided to me by any hotel in Houston, TX or other cities that I have visited. Never ever considering this hotel again...

Clean & upgraded rooms. Quiet at night. 2 weeks later and my apar**ent is *still* not ready. Maritsa Vargas has been super nice and extremely helpful throughout my stay. Easy to transfer to a bigger room when I received an additional guest. Maritsa thank you for making my stay a great one!