Les Douvres Hotel

Had a bad experience this Christmas here, My wife usually stays here when she comes over as its conviniently located near her parents, This Christmas eve we were booked in here for 3 nights the flight was planned to reach Guernsey for about 5pm however we had delay's due to the weather and eventually landed just before midnight. We had made the hotel aware we would be late on a few occasions giving them an updated eta each time we where told at the airport. When we landed we got a taxi to the hotel at roughly midnight and could not get any answer at the door or by telephoning the hotel we ended up having to stay at my wife's sisters house on the floor who lives at the other end of the island. When we turned up to check in the next day it was 9:35AM we where offered no explanation, apology or refund for the night we didnt stay with them. Breakfast which we had booked also finished at 9:30AM which is fair enough but when we asked if there was anything left they simply said breakfast had finished and we couldnt have anything. The staff member dealing with us was quite rude but it was Christmas day and we had a busy day planned so we just got to our room and carried on with our day. Our flights leaving where also delayed by 2 days so we needed to book into a hotel for a further 2 nights we booked the La Villette and had a much better experience the staff at La Villete where much friendlier and breakfast was great. We wont be using Les Douvres again it is in a good location for our needs but the overall quality of the hotel is poor and the staff are rude and not very hospitable and having such a bad experience has left quite a bad taste, Had we not had family on the island we really would of been stuffed.

Lovely hotel in nice, quiet surroundings. The style of decor is colonial/eclectic and the accommodation is very clean. Staff are friendly and helpful. Our room was on the ground floor near the pool and was spacious and pleasant. The walls/insulation is not good though and you can hear conversations from neighbours and footsteps from above - or in our case someone with hobnail boots jumping from one side of the room to the other! We didnt let this bother us though and generally got good sleep overall. Breakfast was cereal, pastries, yoghurt and toast with cooked items available for extra cost (we booked through booking so only continental was included which was fine). We didnt eat or drink in the hotel but the restaurant was full most nights. Apparently the home made pizzas are well known locally. All in all a lovely stay and I would return. My only criticism apart from the sound proofing was no fridge in the room which would have been helpful.

What a wonderful hotel! Quirky, peaceful,clean,comfy beds and above all, brilliant staff. The manager, Michael is just amazing. Nothing is too much trouble. It is a very busy hotel, particularly in the evenings, but hey, the food is good so to be expected! Service is quick, but does that matter if you're out for an evening? Fascinating people watching! The gardens and pool area are lovely and the pool is warm too! Can't praise this place too highly and would certainly stay again, thank you Michael and team xx