Usuário convidado
31 de julho de 2023
No matter the service and amenities, there are some things that you cannot change. At this Doubletree, it is the natural landscape necessitating a steep and awkward entrance at the bottom of a hill. Our bus had to park on the sidestreet with our easiest access being a good walk through the parking garage, and up the elevator to the lobby. The alternative was to walk uphill on the narrow and steep sidewalk to the front entrance. Newfoundlanders in St. John's would find this normal - as seniors from flat Ontario, it was not. To be sure, the location supercedes any challenge to enter the building. The Doubletree is positioned within easy access to multiple eateries, shops, art galleries, bars, a pedestrain street, tourist attractions, the Port of St. John's right on the waterfront, and the hustle and bustle of everyday life in the city. So much is happening on Duckworth and Front Streets, all within walking distance! We had a very nice welcome with punch and a tasty cookie. Our room had the usual expected amenities with comfortable beds, great linen, a nicely renovated bathroom, fridge, wine glasses, in-room safe, multiple outlets and great towels. The downside was poor lighting - the "spotlights" might be trendy, but not functional, as much more useful, dedicated light is needed. The A/C was too loud, and the mattress box is a hazard to your leg as you walk by. I really dislike them! Love the 'porthole' in the bathroom door and the glow light for night time use without the glare of the regular light. As well, room service was basiclally non-existent during our 3-day stay, though we did get the overflowing garbage and recycling emptied when we asked. Breakfast for our group was slow and disorganized. Three morning...three different approaches. We realize staffing is a problem, and appreciate the issues. Understanding this, the rating is more on the facility than the service.
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