The Old Quay House

The lodges are very well equipped and comfortable although the wash basin’s small size is the only point needing improvement. Birdie’s Bistro for breakfast within a 5 minute walk at 10% discount proved to be excellent. Apparently the comments above are insufficient so I’m tying this to make up the necessary 200. Hope this world now.

I am a local who decided it would be nice to hold my 50th birthday meal at a place I have known all my life. I called and was told that there was another booking of 16 on the same night and that the kitchen wouldn’t be able to handle two bookings the same size, I questioned that they hadn’t asked a time (do we wouldn’t clash) but was told it didn’t matter what time. It was too stressful to ask the chef to cook for 32 people in one night. I could’ve laughed if I wasn’t so upset. I know the size of this venue and to say it wasn’t able to cater for us was ridiculous. Then when I asked for the owners email address so I could complain the call was cut off. When i called back the ‘manager’ Chris, laughed at me and said I was being overly sensitive and maybe I could book on another evening (not my birthday) to which I replied that I’d be leaving this review and taking my business elsewhere from now on. Customer service, what customer service? Avoid!!!

All the staff were very helpful and friendly. Some remembered us from a previous stay. Food was exceptional and a great range of drinks available. Weather was amazing too. Stayed in the Kingfisher lodge. Superb views of the estuary and all its wildlife.