Kinnettles Hotel & Spa

Very welcoming staff. A large and comfortable room and delicious breakfast (especially the French Toast) . The use of the gorgeous spa was a treat we hadn’t expected. Would highly recommend this hotel for a short stay in the beautiful town of St Andrews.

My partner booked this hotel to celebrate an anniversary for weekend away from the big city. We’ve both had the worst sleep of our lives. Considering I’m also pregnant and expected to have amazing time away this hotel doesn’t even deserve one star. Most rooms consist only of two single beds put together with single mattress toppers, with a big hole in the middle of the beds making it impossible to turn around. Lumpy and dirty underneath the bedsheets as we checked to see what was underneath. Very uncomfortable bed with the mattress toppers too high and sliding off the bed constantly. Cobwebs hanging from the ceiling everywhere. The building is also across from the main building and reception having to constantly cross back and forth on the street if you want to use the spa or to go for breakfast, never seen this in my life never mind for a five star. “ Spa” consists of small sauna , steam room hot tub , showers were scalding hot at the spa making it impossible to shower. My partner booked to use the spa the following day and the sauna was not hot apparently they forgot to turn it on and it was very disappointing. We requested to speak to a manager, the guy at the reception said he will take it to them, he never actually did. We had to speak to another woman who said there were no notes or anything left for manager. We were only offered complimentary drinks for the trouble and she seemed frustrated. No duty manager entire weekend at a five star hotel over the weekend seems ridiculous. The worst “five star” hotel we have ever stayed and I won’t ever recommend to anyone. We’ve stayed at Cameron house and blythswood also other five star ones the standard is totally different!! Not being properly dealt with and issues everywhere. Also breakfast is not a buffet they just give you a menu to pick from which I find absolutely ridiculous for a five star. This was not mentioned anywhere on booking. Call that false advertisement and I honestly have no idea who in their right mind will give this place five stars. Housekeeper didnt change bedsheets either just made the bed. So many issues and nothing was being done or improved for our entire stay over there. Extremely disappointing place to be will never be back.

A lovely room and great breakfast. It was on the more expensive side so I think they should pay more attention to the small details; towels and robes need fabric softener- so hard! The chipped paint in the window ledges (behind voile curtain), rust on the bin and toilet cleaner, dead flowers outside the main entrance and the reception looks tacky with random leaflets. Also it’s very ‘creaky’ so you hear everything upstairs. But overall we would come back. Stayed in the Eden Suite. Gorgeous bathroom and bath!

Absolutely filthy. Hair in bed and shower, dirty carpets, stained blankets, dust in chairs - windows and skirting boards, towels rummaged through look. Poor night duty guy tried hard to fix but as Ivwrute this it’s 1.25 in the morning and I’ve still not gone to bed.

Small room and very noisy from the bedroom above. There is free public parking but we needed to pay for street parking and drive around for about an hour and a half before finding an empty parking place. Very expensive for average services and no AC.

ROOM This is definitely not a 5 star hotel. At best a 3 star and in areas a 2 star. Firstly the good. We stayed in a top floor deluxe studio in the Annexe and it was a lovely size. We had a super King bed and a sofa, 2 televisions and a fantastic shower. However when we entered the heat in the room was equivalent to walking off an aircraft abroad. We discovered that the towel rail was burning hot and responsible for the heat in the room. We did manage to turn it off and open windows but it took a full 24 hours for the room to return to an acceptable level and radiators also needed turned off. As someone who enjoys the heat this speaks volumes about how hot the room was. The room was also dirty. Thick dust on the towel radiator and toilet brush cleaner. BREAKFAST We were told that breakfast was until 10.30 the next morning and arrived at 10.15 to be snapped at that we were late and that breakfast finished at 10am despite the fact that all the buffet trays were still out. We explained that we had been told 10.30 and were allowed to get some of the extremely substandard breakfast - soggy hash browns, dried up potato scones, rubbery scrambled eggs...the list goes on. SPA We enjoyed the Spa experience despite the steam room being closed. STAFF Sarah Jane was very accommodating however other staff were rude BAR Absolutely shocking!!!! Closed on arrival and told that they had been funny with opening hours. Later on that evening we noticed it was open so we went across only to be told that none of the draft lagers were attached. We then asked for a vodka and can of coke and were told that they didn't have a can of coke only one can of unrefrigerated diet coke or draft coke. Also no ice available. We had one warm drink and left. This was for my partners birthday so left us feeling unsatisfied. Very poor for price and certainly not 5 star