Ashley
8 de julho de 2023
This was the worst service I have EVER received at a hotel. Upon arrival, I was told our room and several others, had water damage. During the process to figure out our room, which I prepaid for, the front desk employee, Ambrose, was rude, cursing, refusing to let me speak to management or provide me with their information, and escalated to threatening me and ultimately abandoning the desk and refusing to give us the rooms she originally said she could accommodate us with. The police had to be called so we could initiate a refund. During this process, the hotel has a recording all of it unfolding. It was very dirty in the lobby and we were told they do not offer a full breakfast, which is in the description, only breakfast bars. I would not recommend this property to my worst enemy.
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