Usuário convidado
23 de maio de 2024
This is the best hotel experience I have had in my life. The hotel itself is lovely, spacious and impeccably clean. But the staff, particularly, Maya, Steven and Simon make it above and beyond!!! We stayed in the apar**ents around the corner and there was a need for more blankets in the middle of the night. I believe someone was awoken and drove them over to us which was very appreciated. Then the next day, we checked out but had a full day in Split. They put our luggage in an empty room and let us use that room for the rest of the day. That is unheard of at any other hotel I have stayed in, but was very helpful, for changing and getting ready to leave. I will add there was no extra charge for this but we basically had the use of a room after check out. Then, at the end of our time, as we were waiting for Simon to drive us to the airport (which was pre-arranged by our travel agent), my passport fell out of my bag and down the side of the bench I was sitting on as I was having a lovely conversation with Maya. I did not realize anything about the lost passport until after Simon let us go at the airport. Needless to say, I was in a panic when I could not find it. I called our travel agent, who contacted the hotel and it was found (probably by Maya) on the side of the bench. Simon, who had just returned from the airport, got back in the van and drove back to the airport to return it to me so I could get on our plane. That helped us avoid a near travel disaster. I can only say thank goodness we were at Hotel Marul and not a large chain hotel- the service would not have been the same. Maya and Simon went above and beyond multiple times in just our short 24 hour stay. It goes without saying, I highly recommend Hotel Marul to anyone going to Split. The location was perfect - we were so close to everything and it's such a marvelous city. Hotel Marul was a big part of our experience in Split and Croatia. Their kindness will stay in my heart forever.
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