Nora
18 de setembro de 2023
We had called 2 days before our stay asking for an early check in. They couldn’t promise us one, understandably so, but they said they’d try. We show up at 12:50pm, had a wedding at 2 to get ready for. Room was still dirty, and we understood. They said they’d call us when it’s ready. Normal check in is at 4pm. We go to the wedding, come back at 3:45, room still dirty. They gave us free drink tickets which was nice, but didn’t call us until 6pm letting us know our room was finally ready, 2 hours after normal check in and had already gone to the reception. We understand staffing might be short (or something of that nature, we were never told why) but we were offered no discount for the fact that we didn’t get to even bring our bags into our room until 11pm after returning from the wedding. Pool was also under construction and we were told other people got a discount for this but we were not offered one. Just frustrating with how much we paid for a 1 night stay. Usually love Holiday Inns, but unfortunately will not be returning to this one.
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