Melhores hotéis com spa em Charente-Maritime

Lovely hotel with lots of character and nice staff. We will return.

Bonjour, we took a week to reflect before writing this review, so it's not an immediate, potentially more aggressive, reaction. We booked through Trip.com, which offered the best deal at the time, before the hotel even opened. Two days before arrival, the hotel called to ask about our preferences and requests for amenities, which was a good start. On arrival, we were greeted in the car park by the reception staff, which was excellent. THE RECEPTION or concierges – four young men and women – were polite, kind, and welcoming, but clearly not quite up to speed with the IT system. After a good fifteen minutes, we were shown around the establishment and then escorted to our room by the always-friendly staff. There were issues with two lifts: one was shut down due to a grinding noise, and the lift serving the aquatic area was broken. Since I have reduced mobility (PMR), the staff offered an outdoor route, which was fine, I suppose. Anyway, let's stay positive for now; the friendliness and kindness of all the staff were top-notch. Food, breakfasts – all very good. However, the paint finishes suggest the final inspection wasn't up to luxury liner standards. THE CHERRY ON TOP was our departure on Saturday, June 20, 2026. There were still plenty of receptionists, but the kindness and politeness had been replaced by incompetence. Two people ahead of us were served by one employee for 30 minutes. Then, our 'golden key' tried to deduct €468.22 from our deposit for extras from a single night's stay? We were surprised when he attributed an early departure to a room that wasn't ours! And the bill for the two meals had been paid the day before at the restaurant! The problem was, he wouldn't budge and tried to make us pay the tourist tax, which was already included in our Trip.com payment. Unconvinced, my wife showed him the Trip.com reservation and invoice, and he was flabbergasted, exclaiming, 'What's this? Booking, yes, but Trip…whatsit?' We arrived to check out at 9:10 AM on Saturday and left the hotel at 9:40 AM. All this to say, in the end, it all went smoothly. Everything is sorted, thank you and safe travels. So, I'm nitpicking, but let's not forget where we are, given the media reports about this HIGH-END hotel opening two weeks late. The problem is feeling like you're in a hotel management training school, specifically the RECEPTION section, except the price you pay corresponds to a fully operational HIGH-END hotel. The 'we just opened, we're starting out' excuse doesn't fly at this level. Both my wife and I have worked in entertainment; you have a free dress rehearsal to get everything right, then the general rehearsal, and only after that, when customers are paying, do you perform, certainly not with this kind of amateurism. Nothing like the reception at LA GRANDE TERRASSE, which is top-tier.

Suitable for parent-child travel

Après 1 petit imbroglio au niveau de notre réservation (chambre qui n'était pas équipée d'un lit King size vs reservation) très vite résolu notre séjour s'est bien passé. Le seul bémol est la température dans l'espace marin (l'eau n'est pas très chaude...) et l'espace dispose d'une salle de relaxation petite (7 /8 places...). Sinon le personnel que ça soit à l'accueil au bar au restaurant ainsi que les femmes de chambre est très souriant et poli. La qualité du restaurant est top (ça rattrape l'espace marin) les plats sont bien cuisinés et tout est très bon vraiment s'est à souligner. Autour de l'hôtel en cette période (février) tout est globalement fermé c'est un peu dommage car ça manque d'animation.

Pas mauvais, les Gents sont tres aimable. Mieux en ete. Bon restau

A very warm place that I highly recommend ! The hosts make your stay not only cosy but also very relaxed. A family-like hostel as we wish we had more when we travel.