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Athena Motel Apartments
4.4/5101 avaliações
This places is in such a great location and has beautiful facilities, but that's as far as I can say in regards to Athena. We had nothing but dramas staying here. Checked in about 5.30pm. Paid for a 1 bedroom apartment. Opened door to find 1 bed studio room with wheel chair facilities. Went back to the reception and the lady had apologised and said they had new staff on and they had allocated the wrong room. Said they could offer another room and she had to Check there wasn't going to be cost. Which I was not going to pay even if they tried as this was their error. So I had to split my family up to sleep in separate rooms. She told me they would text I'm the morning once our original room was ready, so when I went to check out of 1 room a different girl said we would have to be out of both rooms. Which I had explained the whole reason we booked 2 nights is due to a wedding. I was not happy as we had to pack up everything and checkout, so I said we will have to go down to the local mall. And that i wanted room ready by 12.Well 30mins they texted saying room was ready, however at this point we were out. I arrive back check into family room. Well Netlix that they advertised did not work ok their so called smart TV. It wasn't one as the remote was old ans didn't have the smart TV buttons. Anyway called up the girl she said she wasn't too sure why it's not working when she came up to have a look. She said she will text her manager to ask why. She then said they been having issues with tvs and we don't seem to have netflix. At this point I'm like whatever, we have been mucked around enough. Then later on I hopped into be to watch normal satellite TV and that didn't even work it was glitching and the picture wasn't coming up. So it was clearly just off to bed for me. I was so upset with the stay so I wrote to the premise and all they could respond was deflecting information like they had done us a solid for putting us up in another room for free on the first night. And that they had checked both TVs and they were working with Netflix and getting a clear picture.. which is a load of crap. And to be made out like one staff told me one thing but another told me another and i was wrong.You either need to have a better communication system to leave notes or train your staff better. You will see the response from site from screen shot and also images of clearly Glitching TV. Considering we paid$200 a night that's Hotel prices with motel experience. If Athena you see this, do not try and respond to cover your own reputation. Because this was due to lack of experience and poor customer service skills some of your staff.

Frequently Asked Questions

  • Quais são os hotéis mais procurados com Gym em South Toowoomba?

    Se você estiver viajando para South Toowoomba a negócios ou turismo, City Golf Club Motel , Avenue Motel Apartments e Inspire Boutique Apartments são hotéis preferenciais.

  • Qual é a tarifa média de hotéis com Gym em South Toowoomba?

    Para hotéis com Gym em South Toowoomba, o preço médio durante a semana é de R$ 756, e o preço médio nos fins de semana (sexta a sábado) é de R$ 775.

  • Que promoções estão disponíveis para hotéis com Gym em South Toowoomba?

    O Trip.com tem várias promoções e descontos para usuários durante todo o ano. Acesse a página de promoções para conferir quais promoções estão disponíveis no Trip.com.

Informações sobre viagens locais

Quantidade de hotéis10
Quantidade de avaliações682
Maior preçoR$ 2.924
Menor preçoR$ 416
Preço médio (dias úteis)R$ 756
Preço médio (fins de semana)R$ 775