Usuário convidado
9 de fevereiro de 2023
We stayed for 6 nights. Our key issue was that the building has several electrical and plumbing issues and is potentially dangerous. Bathroom smelt like sewerage, bathroom flooded whenever shower used. Concerningly, the electrical room on our floor was noticeably flooding when it rained briefly for one day, with a large puddle water leaking through bottom of the door. We notified reception who just said “yeah the owner knows about it, it’s not dangerous, we’ll the puddle” which they didn’t. Electrical faults with elevator. First day we couldn’t access room all day due to elevator not working - apparently caused by electric glitch/interference from intercom at front entrance. Sign placed over intercom saying don’t use or elevator won’t work. We weren’t offered anything to make up for not being able to access room (were told we could sit in the closed bar/lounge, not even offered water or free coffee etc. Car parking was advertised - there is limited parking and if spot available it costs $30 per night extra. Then the boom gate stopped working anyway (more electrical faults). Coffee machine in room was filthy and leaked water everywhere on the bench. We stayed 6 nights and the room was only cleaned/serviced once in that time. Bleach was used to mask scent of sewerage in bathroom so we returned to closed room stinking of bleach. Which soon returned to sewerage smell. We ran out of toilet paper and had to use all towels to mop up leaking bathroom each day. We were promised it would be serviced next day when we had to ask for more towels and it wasn’t. The advertised Bar/Cafe was never open during the 6 days we were there. Bathroom is not private because the door is glass. The staff are pleasant enough but have clearly heard all of these issues before and are nonchalant in response, likely because the owner doesn’t do anything about it and they can’t offer anything to make up for the poor experience.
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