Usuário convidado
17 de agosto de 2023
I stayed with my girlfriend here for 3 nights. The only positives of this hotel are the pool and the ocean view, besides that it's only negative things. Wi-Fi connection was bad, we barelly got signal and now the worst, in our last night we got a surprise, the room was full of ants!! The staff didn't help us when the "invasion" occured and when we asked for them to check if any other room was avaliable they said everything was fully booked, and then they say they couldn't to anything and left us in the room hopeless, with a lot of ants (even in the bed) with a spray to kill them. It was only when we asked for a refund of that last night that they told us they could put us in another room So they lied about being fully booked when we asked them for help and a solution and it was only when we talked about a refund that they helped us. Don't recommend this hotel at all. (They even managed to delete my review on google, and I have proof/photos that claim that what I say is true, we didn't even had food in our room so I don't understand how an ant infestation appeared)
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