Usuário convidado
10 de agosto de 2023
I have been looking for the perfect place for my birthday trip for a long time. The choice fell to the Rezydent Hotel. Unfortunately, instead of a great stay, I was disappointed. The advantages of the hotel are the location and nice interior, but unfortunately, it ends there. It is unacceptable that in a supposedly 5* hotel, the reception staff does not greet guests and is so indifferent, apart from Mr Marek, who was the only one who showed exceptional kindness and help, which surprised us pleasantly. - Air conditioning in the room didn't work. - The refrigerator was not cooling properly. - The bedding that was changed on the second day of stay was torn. - The tap by the sink was so short that you could hardly wash your hands by tapping your hands against the sink. - The carpet was dirty. Interestingly, in May, someone wrote a review reporting that room 304 had a dirty carpet. The hotel responded to it, but still, it wasn't cleaned for 3 months! We have been waiting for this trip for a long time, we are sorry, and we are disappointed with the stay. In a hotel of this class, such situations should not take place and prove that a hotel with five stars has nothing to do with it.
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